Customer Care Executive

1 week ago

Ashoknagar, Madhya Pradesh, India Jio Full time ₹ 1,04,000 - ₹ 1,30,878 per year
  1. Manage all customer interactions as rostered within parameters
  2. Demonstrate ownership on calls when contacted by customer
  3. Respond to all customers in appropriate tone and language
  4. Offer a solution-based approach for all customer interactions
  5. Educate the customer at every given possible opportunity
  6. Ensure updating of product, system, process and policy knowledge
  7. Adhere to rostered timing, scheduled shifts and activities
  8. Capture customer details and data relevant to the call or service
  9. Resolve customer queries within agreed timelines
  10. Manage outbound campaigns as per business requirement
  11. Increase, develop and retain customer base through relationship

    building and service
  12. Follow all contact centre policies, procedures, code of conduct and

    legislative requirements

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