Process Executive

Process Executive - Revenue

Location: Mumbai

About Us

StayVista is India's largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We're a fast-growing team that values continuous improvement. With our skill upgrade programs, you'll keep learning and evolving, just like we do. And hey, when you're ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

About the Role

At StayVista, every guest experience begins with a seamless process behind the scenes.

The Process Executive ensures that our systems, data, and vendor partnerships work together to empower our sales teams to serve guests better. This role is about more than operations — it's about building reliability, creating clarity, and enabling scale.

You'll monitor how information flows through our platforms, maintain the integrity of our data, and nurture relationships with external partners. By doing so, you'll help us create the foundation for a frictionless experience — for both our teams and our guests.

About You

• Safeguard Business Flow: Monitor lead journeys across CRM, in-house tools, and campaigns to ensure no opportunity is lost and no data falls through the cracks.
• Maintain Trustworthy Data: Keep property, agent, and channel data accurate and reliable so leadership and teams can make confident decisions.
• Strengthen Vendor Partnerships: Act as the bridge between StayVista and our external technology partners, translating business needs into clear requirements and ensuring timely delivery.
• Enable Seamless Communication: Ensure our communication systems (phone numbers, IVRs, campaigns) remain functional, responsive, and optimized.
• Champion Continuous Improvement: Identify bottlenecks in processes, propose thoughtful solutions, and help implement scalable improvements.
• Cross-Functional Collaboration: Partner with Sales, Marketing, Tech, and Admin teams to co-create campaigns and streamline workflows that drive conversions and guest satisfaction.
• A passion for problem-solving and making complex systems run smoothly.
• Comfort working with data and systems (CRM experience is a plus).
• Curiosity to ask "why" and resourcefulness to figure out "how."
• Strong communication skills to build trust across teams and vendors.
• A detail-oriented yet big-picture mindset — balancing precision with an understanding of impact.

Our Core Values: Are you a CURATER?

Curious: Here, your curiosity fuels innovation.

User-Centric: You'll anticipate the needs of all our stakeholders and exceed expectations.

Resourceful: You'll creatively optimise our resources with solutions that elevate experiences in unexpected ways.

Aspire: Keep learning, keep growing—because we're all about continuous improvement.

Trust: Trust is our foundation. You'll work in a transparent, reliable, and fair environment.

Enjoy: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies – How We Work Together

Business Acumen: You grasp the basics of our organization, customers, and services, always thinking ahead in your work. You're mindful of costs and benefits, making smart decisions while learning from risks and mistakes.

Change Management: You're open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.

Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.

Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.

Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.

Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You're quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.

Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.

Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.