Quality Analyst

2 days ago

Gurgaon, Haryana, India Cyboard School Full time

Job Description: Quality Analyst 
Location: Vipul Agora Mall, Sector-28, Gurgaon 
Department: Sales – Admissions 
Reports To: Chief Revenue Officer (CRO) 

About Cyboard School 
Cyboard School is a pioneering online school revolutionizing education with innovation, accessibility, and personalized learning. With students across India, we are reshaping how learning and admissions happen in the digital-first era. 

Role Overview 
We are seeking a detail-oriented and proactive Quality Analyst (QA) to join our Sales – Admissions Department. The QA will be responsible for monitoring and evaluating the quality of calls, chats, and email communications handled by our Admissions Team of 25 members. This role will ensure consistent adherence to communication standards, provide actionable feedback, and support training initiatives to enhance the overall admission experience. 

Key Responsibilities 

  • Monitor and audit sales interactions across calls, chats, and emails to ensure adherence to quality standards and compliance.
  • Identify gaps in communication, sales approach, and process compliance, and provide structured feedback.
  • Develop and maintain quality scorecards, evaluation forms, and performance reports.
  • Collaborate with Team Leads and Managers  to design and deliver targeted training and coaching sessions.
  • Analyze customer interactions to identify trends, pain points, and improvement opportunities.
  • Ensure that the Admissions Team maintains high standards of professionalism, accuracy, and empathy.
  • Regularly share insights with the CRO to drive strategic improvements in sales quality and conversion.
  • Conduct refresher training and roleplays to improve communication and objection handling skills. 
  • Act as the voice of quality, ensuring every prospective parent/student interaction reflects Cyboard School's values. 

Key Requirements 

  • Bachelor's degree (preferred in Business, Communication, or related field).
  • 1-2 years of experience as a Quality Analyst / Process Trainer / Sales Support (preferably in Ed-Tech, BPO, or customer-facing industries).
  • Strong understanding of sales/admission processes and customer experience principles.
  • Excellent verbal and written communication skills in English (knowledge of Hindi and other regional languages is a plus).
  • Proficiency in MS Office (Excel, PowerPoint) and CRM/Call Monitoring Tools.
  • Strong analytical and reporting skills.
  • Ability to provide constructive feedback and coach team members effectively.
  • High attention to detail with a passion for continuous improvement.

What We Offer 

  • Opportunity to work directly with the CRO and leadership team.
  • A fast-paced and collaborative environment at the forefront of online education.
  • Growth opportunities with exposure to training, operations, and process excellence.
  • Competitive compensation package.

  • Quality Analyst

    2 days ago

    Gurgaon, Haryana, India Sharda Consultancy Services Full time

    Required Quality AnalystExperience - 1 to 5 years In Quality Analyst only from US TravelLocation:- Gurgaonsalary upto:- 40k ( Depends On Interviews)Night ShiftSHARE CV

  • Quality Analyst

    1 week ago

    Gurgaon, Haryana, India RBS Full time

    Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be assisting the feature team to define testable work and make sure that desired customer experiences and outcomes are achievedJoining us in this fast paced role,...

  • Quality Analyst

    2 weeks ago

    Gurgaon, Haryana, India Next Step Recruiters Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionNext Step Recruiters, based in Delhi, is a leading staffing and recruitment consultancy specializing in end-to-end hiring solutions across India. We connect exceptional talent with renowned organizations by focusing on aligning the right skills to client needs. With a people-first approach, we aim to create long-term professional success...

  • Quality Analyst

    1 week ago

    Gurgaon, Haryana, India RBS Full time

    Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...

  • Quality Analyst

    9 hours ago

    Gurgaon, Haryana, India Cloud Certitude Full time

    Cloud Certitude is a consulting company in Gurgaon, specializing in products, platform, and ISV services. We prioritize high-quality continuous improvement in our delivery engagements and have a proven track record of developing, customizing, and integrating solutions for clients. As certified Salesforce consultants, we offer setup, configuration,...

  • Quality Analyst

    1 week ago

    Gurgaon, Haryana, India Cyboard School Full time

    Job Description: Quality Analyst – Sales (Admissions Department)Location: Gurgaon, 6 days working, onsiteDepartment: Sales – AdmissionsReports To: Chief Revenue Officer (CRO), Cyboard SchoolAbout Cyboard SchoolCyboard School is a pioneering online school revolutionizing education with innovation,accessibility, and personalized learning. With students...

  • Quality Analyst

    9 hours ago

    Gurgaon, Haryana, India Kezan consulting Full time

    Company Overview: Kezan Consulting is a leading Human Resources Services provider in India. With a commitment to excellence and a client-centric approach, we offer a wide range of HR solutions to meet the evolving needs of businesses across various industries. Role and Responsibilities: As a Quality Analyst at Kezan Consulting, you will be responsible for...

  • Quality Analyst

    4 days ago

    Gurgaon, Haryana, India Cyboard School Full time

    Location: GurgaonDepartment: Sales – AdmissionsReports To: Chief Revenue Officer (CRO)About Cyboard SchoolCyboard School is a pioneering online school revolutionizing education with innovation,accessibility, and personalized learning. With students across India, we are reshaping howlearning and admissions happen in the digital-first era.Role OverviewWe are...

  • Quality Analyst

    1 week ago

    Gurgaon, Haryana, India Spare Care Solutions Full time

    We are looking for a detail-oriented Quality Analyst to join our IT team. The candidate will be responsible for testing software applications, identifying defects, and ensuring high-quality deliverables.Key Responsibilities:Perform manual testing, functional testing, and regression testing.Prepare and execute test cases, test scenarios, and test...

  • WoW- Quality Analyst

    5 days ago

    Gurgaon, Haryana, India RBS Full time

    Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...