Executive WFM

Job Title: WFM MIS ExecutiveLocation: Mumbai / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary:The WFM MIS Executive is responsible for managing and analyzing workforce management data to support effective decision-making and optimize operational efficiency. This role involves maintaining...

Job Description Posted Date 05 Nov 2025 Function/Business Area Others Location Mumbai Job Responsibilities The purpose of this role is to manage respective transactional delivery of the WFM sub function Education Requirement Graduate Experience Requirement years Skills & Competencies Cross-function collaboration Domain knowledge...

Looking for candidatesonly from international BPO experience in Workforce management department.· Define and execute the departmental plans in alignment with Workforce Management strategy and client requirements.· Oversee the end-to-end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and...

Role PurposeExecutive workforce managementDoStaffing: Developing a staffing plan that considers skill sets, replacement and recruiting timing, training, and cross training Scheduling: Managing rosters and data in real time, and scheduling non-contact activities like training, meetings, and time off Reporting: Producing high-quality workforce data and...

Key Responsibilities:Lead, manage, and motivate a team of Customer Service Executives handling inbound and outbound voice processes for domestic clients.Drive achievement of KPIs including CSAT, AHT, FCR, Quality, and SLA adherence.Monitor daily operations, analyze call reports and dashboards, and implement corrective actions as needed.Manage workforce...

Section One: Job PurposeSummarize in one statement why your job exists; and how it contributes to the overall mission/objective of the organizationTo assist in data collation and create MIS reports to enable regular tracking of performanceExpected End ResultsMajor ActivitiesHandling and Coordinating with field teamMonthly Rental processingProperty Manager...

Are you interested in project management and acting as a project lead? Our team is a highly-collaborative inclusive environment where we value relationship-building, strategic thinking and solution-oriented members. As a Workforce Analyst on our Change the Bank team within Workforce Planning, you will have the opportunity to lead processes and projects....

Role PurposeThe purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process.Do*Ensure process is executed as per the client contract*Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract...

Company Description Quantanite is a specialist business process outsourcing (BPO) and customer experience (CX) solutions company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of...

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...