SFCC eCommerce Support Analyst

2 weeks ago

Bengaluru Kochi, India Litmus7 Systems Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Requirements:

• 4 to 6 years experienced SFCC resource with good eCommerce & Retail knowledge

• Desirable to have at least 5 years hands on experience in SFCC.

• Should have hands on experience working on SiteGenesis and/or SFRA based storefront.

• Deep knowledge on Demandware or equivalent Javascript based scripting languages.

• Thorough knowledge on Retail domain and various downstream and upstream systems catered.

• Hands on experience on third party integrations from SFCC

• Should have deep knowledge on working with multi location / region based architectural models

• Recommended to have knowledge working in cartridge based or otherwise integrations with package components like external Search, Ampliance (CMS), Payment Gateways, Loyalty platforms etc.

• Good knowledge on headless implementation concepts in SFCC by exposing APIs making use of OCAPI and SCAPI.

• Should have a basic knowledge on etiquettes and processes to be followed from an L3 support level standpoint

• Knowledge on observability tools like Datadog or NewRelic will have added advantage

• Good knowledge on API concepts, technologies such as REST, JSON, XML, YAML, GraphQL, Swagger

• Hands on working experience in managing and supporting peak sales cycles including good understanding of pre-requisites and actions required for sizing, scaling and performance tuning enterprise SFCC application as part of holiday readiness.

• Test Driven Development experience with hands on experience using mocking frameworks

• Experience with Data modelling

• Good knowledge on agile methodology and scrum ceremonies

• Concepts on branching/merge strategies, code repo frameworks like Git/Bitbucket, code reviews etc

• Hands on experience in integrations with code quality tools.

Professional Skill Requirements:

• Proven ability to work creatively and analytically in a problem-solving environment

• Desire to work in an information systems environment

• Excellent communication (written and oral) and interpersonal skills

• Strong written and verbal communication skills with the ability to effectively communicate with business and technology partners, peers, and senior management

• Strong interpersonal skills and the ability to work with multiple stakeholders to drive success.

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