Sr sfcc support engineer(oms)

2 weeks ago

Kochi, India G10X Full time

Role SummaryAs a Senior OMS Support Engineer, you will lead troubleshooting, triage, and integration support across post-order ecosystem involving SFCC (SFRA), Salesforce OMS/OCI, and Oracle ERP. You’ll drive root cause analysis, improve support reliability, and collaborate with developers to optimize orchestration and fulfilment flows.Responsibilities- Lead incident handling across the full post-order lifecycle – capture, payment, tax, fulfilment, warranty, and returns.- Proactively monitor OMS and OCI flows using logs, alerts, and platform events.- Own technical investigation of API failures, latency spikes, and data sync mismatches.- Collaborate with development and infra teams to debug issues across OCAPI, OCI, Oracle ERP, and OIC layers.- Analyze and optimize fulfilment prioritization, multi-location inventory sync, and DOM routing scenarios.Technical Skills- Deep expertise in Salesforce OMS, OCI configuration, and integration flows.- Experience debugging SFCC OCAPI/SCAPI transactions, hooks, and customizations.- Strong knowledge of OIC and OSB-based integrations for inventory and shipment updates.- Ability to read and analyze REST API logs, platform events, and payloads.- Hands-on familiarity with DOM concepts, warehouse allocation rules, and SLA configurations.- Exposure to payment/tax integrations – Braintree, Avalara.Soft Skills- Ownership mindset with excellent troubleshooting and RCA capabilities.- Comfortable handling client calls and providing escalation support.- Ability to spot patterns, automate diagnostics, and suggest preventive improvements.

  • Sr SFCC Support Engineer(OMS)

    2 weeks ago

    Kochi, India G10X Full time

    Role SummaryAs a Senior OMS Support Engineer, you will lead troubleshooting, triage, and integration support across post-order ecosystem involving SFCC (SFRA), Salesforce OMS/OCI, and Oracle ERP. You’ll drive root cause analysis, improve support reliability, and collaborate with developers to optimize orchestration and fulfilment flows.ResponsibilitiesLead...

  • Sr SFCC Support Engineer(OMS)

    2 weeks ago

    Kochi, India G10X Full time

    Role SummaryAs a Senior OMS Support Engineer, you will lead troubleshooting, triage, and integration support across post-order ecosystem involving SFCC (SFRA), Salesforce OMS/OCI, and Oracle ERP. You’ll drive root cause analysis, improve support reliability, and collaborate with developers to optimize orchestration and fulfilment flows.Responsibilities-...

  • Sr SFCC Support Engineer(OMS)

    3 days ago

    Kochi, India G10X Full time

    Role SummaryAs a Senior OMS Support Engineer, you will lead troubleshooting, triage, and integration support across post-order ecosystem involving SFCC (SFRA), Salesforce OMS/OCI, and Oracle ERP. You'll drive root cause analysis, improve support reliability, and collaborate with developers to optimize orchestration and fulfilment flows.Responsibilities- Lead...

  • Sr SFCC Support Engineer(OMS)

    2 weeks ago

    kochi, India G10X Full time

    Role Summary As a Senior OMS Support Engineer, you will lead troubleshooting, triage, and integration support across post-order ecosystem involving SFCC (SFRA), Salesforce OMS/OCI, and Oracle ERP. You’ll drive root cause analysis, improve support reliability, and collaborate with developers to optimize orchestration and fulfilment flows. Responsibilities...

  • Sr SFCC Support Engineer(OMS)

    3 weeks ago

    Kochi, India G10X Full time

    Role SummaryAs a Senior OMS Support Engineer, you will lead troubleshooting, triage, and integration support across post-order ecosystem involving SFCC (SFRA), Salesforce OMS/OCI, and Oracle ERP. You’ll drive root cause analysis, improve support reliability, and collaborate with developers to optimize orchestration and fulfilment flows.ResponsibilitiesLead...

  • Sr SFCC Support Engineer(OMS)

    2 weeks ago

    Kochi, India G10X Full time

    Role SummaryAs a Senior OMS Support Engineer, you will lead troubleshooting, triage, and integration support across post-order ecosystem involving SFCC (SFRA), Salesforce OMS/OCI, and Oracle ERP. You’ll drive root cause analysis, improve support reliability, and collaborate with developers to optimize orchestration and fulfilment flows.ResponsibilitiesLead...

  • Sr SFCC Support Engineer(OMS)

    2 weeks ago

    Kochi, India G10X Full time

    Role SummaryAs a Senior OMS Support Engineer, you will lead troubleshooting, triage, and integration support across post-order ecosystem involving SFCC (SFRA), Salesforce OMS/OCI, and Oracle ERP. You’ll drive root cause analysis, improve support reliability, and collaborate with developers to optimize orchestration and fulfilment flows.ResponsibilitiesLead...

  • Sr SFCC Support Engineer(OMS)

    3 weeks ago

    Kochi, India G10X Full time

    Role SummaryAs a Senior OMS Support Engineer, you will lead troubleshooting, triage, and integration support across post-order ecosystem involving SFCC (SFRA), Salesforce OMS/OCI, and Oracle ERP. You’ll drive root cause analysis, improve support reliability, and collaborate with developers to optimize orchestration and fulfilment flows.ResponsibilitiesLead...

  • Sr SFCC Support Engineer(OMS)

    2 weeks ago

    Kochi, India G10X Full time

    Role Summary As a Senior OMS Support Engineer, you will lead troubleshooting, triage, and integration support across post-order ecosystem involving SFCC (SFRA), Salesforce OMS/OCI, and Oracle ERP. You’ll drive root cause analysis, improve support reliability, and collaborate with developers to optimize orchestration and fulfilment flows. Responsibilities...

  • Sr SFCC Support Engineer(OMS)

    2 weeks ago

    Kochi, India G10X Full time

    Role Summary As a Senior OMS Support Engineer, you will lead troubleshooting, triage, and integration support across post-order ecosystem involving SFCC (SFRA), Salesforce OMS/OCI, and Oracle ERP. You’ll drive root cause analysis, improve support reliability, and collaborate with developers to optimize orchestration and fulfilment flows. Responsibilities...