Hiring Technical Support Associate For Leading IT FirmCTC 6lac

4 days ago

Bengaluru, Karnataka, India Rivera Manpower Services Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Hiring Technical Support Engineers Join a Leading IT Giant

Are you passionate about technology and problem-solving? Heres your chance to work with a global IT leader in Technical Support.

Eligibility:

  • Freshers or experienced candidates can apply
  • Excellent communication skills (written & verbal)
  • Strong technical knowledge (Microsoft products preferred)
  • Willing to work in US shifts
  • Immediate joiners only

CTC:

  • Freshers: 4 LPA – 4.6 LPA
  • Experienced: 5 LPA – 6 LPA (with prior Technical Support Voice experience)

Roles & Responsibilities:

  • Troubleshoot technical issues related to Microsoft products (Windows, Office 365, Outlook, etc.)
  • Perform in-depth technical issue analysis and provide real-time resolutions
  • Guide customers through step-by-step solutions in a clear and professional manner
  • Document issues and resolutions in the ticketing system
  • Collaborate with internal teams for complex escalations
  • Ensure customer satisfaction through effective technical and communication skills
  • Maintain SLA adherence and handle multiple queries efficiently

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