Platform Manager

The Platform Manager leads the squad and is responsible for the squad vision, backlog management, and day-to-day priorities. This role is accountable for achieving a key business outcome with a solution that integrates perspectives from relevant stakeholders to realize the Tribe's goals. The Platform Manager defines and prioritizes requirements in the squad's backlog and approves items as completed.

Drive and manage vendor performance. 
Ensure the Oracle tickets meet the SLAs.
Ensure the use of tools for effective vulnerability management through Qualys/SecOps .
Drive best practices and automation.
Ensure right standards are met for handling tickets.
Build tools and utilities to facilitate ease of Oracle support.
Co-ordinate and collaborate with cross functional teams to manage effective Oracle support.
Drive vendor cost optimization initiatives with emphasis on modernization.
Drive governance of key Oracle ticket metrics.
Effectively manage weekly, monthly and quarterly service reviews with the vendor.
Ensure major incidents resolution with no service disruption.
Ensure 100% availability of the systems and tools for utilities for smooth Oracle ticket management.

Strong delivery management experience managing vendors and stakeholders. 
Good exposure and knowledge of managing risk  with vulnerability remediation and mitigation.
Minimum 2 years sound skills in working on Service Now.
Minimum 4 years of experience in managing application support group.
ITIL certified.
Sound knowledge of Oracle products.
Sound knowledge of Unix and databases will be preferred.
Sound skills in managing SLA s ,compliance and metrics.
Passionate about solving complex problems amidst demanding situations. 

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled.  As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 

Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.  

Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.