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Hr Operations Associate
2 weeks ago
Job Description
We are looking for a Contract Staff for HR Services in our delivery Center at Hyderabad. HR Services delivery center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining HR data of employees in HR Systems & support employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.)
Key Accountabilities:
- Ensure that defined data audit and monitoring are processed on time and share the necessary analysis or audit results as expected.
- Actively involved in data quality checks by understanding the different attributes that affect the process.
- Primary responsibility ensures data quality at the employee level and shares the findings promptly for corrections.
- Working in a highly data-sensitive environment, responsible for protecting data privacy, ensuring HR access management always, and adhering to confidentiality requirements to promote zero breaches of compliance policies. Accountable for managing Sox and audit requirements.
- Continuously strive to gain customer satisfaction and minimize complaints regarding the delivery of operational services.
- Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity
- Respond & resolve queries in a timely & accurate manner with employee experience at the core.
- Accountable to ensure Employee HR records are accurately created and / or maintained in HR Systems (SAP, SF, etc.)
- Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and / or informing approval requirements
- Follow the Desktop Procedures / KB articles defined for every transaction/query
- Ensure the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools
- Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies
Skills and Qualifications
- Minimum 3 years experience in HR Services and any HR application like Success factor, SAP, Workday etc.
- Post-Graduation (any specialization)
- Excellent written & verbal English communication
- Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL etc.)
- Knowledge of MS tools (Excel & PowerPoint)
- Attention to detail and ability to follow guidelines
- Ability to maintain highly confidential and sensitive information
- Ability to deliver against agreed objectives/ service levels
- Ability to work effectively in a team and willingness to help othersRole & responsibilities
Preferred candidate profile
