OFS Neo Incident Coordinator

7 days ago

Mumbai, Maharashtra, India BNP Paribas Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Position Purpose

As a part of F&RS, SoFRESH (Support On F&RS) team provides a worldwide support as the first point of contact for Finance application Stakeholders. Thanks to its multiple locations around the Globe, we provide steady support across time zones.

  • We define the Support level 1 rules to provide the most efficient user experience for current and new systems (Integrity control, Jurisdiction and incident management). We communicate and coordinate Finance Production topics.

  • We participate in the industrialization of the Group Finance departments promoting best practices and knowledge sharing and aligning tools, norms & methodologies. We rationalize finance production processes and reinforce controls within regional processing centers complying with the group policies.

Responsibilities

Main functions

The SoFRESH Fronting team acts as the Single Point of Contact for OFS & CIB finance end users from Account Payable tools to Reporting applications. Its activities mainly deal with the Jurisdiction, the Incident Management and the Data Integrity controls.

Main functions:

  • Pillar 1 - Control Integrity and Data availability
  • Pillar 2 - Administrate Finance Systems
  • Pillar 3 - First level of Support for Incident and Request linked to Finance Systems
  • Pillar 4 - Proactivity in communication

REQUIREMENTS

The Incident Coordinator is responsible for managing and resolving incidents to minimize their impact on business operations. This role ensures that incidents are handled efficiently and effectively, restoring normal service operations as quickly as possible. The Incident Coordinator works closely with various teams to coordinate responses and implements continuous improvement measures to enhance incident management processes.

Qualification and occupational experience

Bachelors degree in information technology, Computer Science, or a related field.

  • 4-6 years of experience in Support

  • Excellent communication, problem-solving, and teamwork skills. French will be appreciated

  • Familiarity with incident management tools and software (e.g., ServiceNow)

Essential specific requirements

  • Hands-on experience of financial systems, interfaces and IT processes investigation
  • Problem solving and action / change management oriented.
  • Ability to work in team mode and support other colleagues in a changing perimeter.

Knowledge of BNPP organization and business lines will also be appreciated

  • Strong analytical skills and ability to get a general overview of situations and issues.
  • Good organization skills and commitment to deliver.
  • Ability to manage multiple responsibilities and duties (support on wide system scope)
  • Excellent communication skills (written and verbal) and capability to work and interact with various people of different expertise.
  • Experience in working in project mode, hands-on experience of systems migrations and management of PMO (project management office) would be a plus.
  • Knowledge of financial accounting and management accounting processes, standards, controls and systems.
  • Candidate must have to work in EMEA Shift depend on client requiremtn
  • Also must work on weekend & Indian holidays depending on requirement.

Other Contributions

  • Excellent communication skills in English (written and verbal) are mandatory. French will be an added advantage.
  • Effective communication with all stakeholders, End-users & Technical team

Other Preferred Competencies (not mandatory):

  • Not applicable

  • Incident Coordinator L2

    7 days ago

    Mumbai, Maharashtra, India Wipro Full time ₹ 27,00,000 - ₹ 45,00,000 per year

    Job DescriptionJob Title: Incident Coordinator L2City: MumbaiState/Province: MaharashtraPosting Start Date: 12/8/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic...

  • Incident Management

    2 weeks ago

    Mumbai, Maharashtra, India WNS Global Services Full time

    Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • STA Incident Manager

    7 days ago

    Mumbai, Maharashtra, India BNP Paribas Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Position PurposeBNP Paribas is looking for well organized, dynamic, and highly motivated individuals for the role of Incident Manager for STA under the ITGP Production area. The role will require excellent Incident Management skills and very high level of communication skills (both written and verbal) and thorough understanding of support functions and ITIL...

  • Incident Response Lead

    3 days ago

    Mumbai, Maharashtra, India Anzen Technologies Full time

    ANZEN Technologies Pvt. Ltd. is a leading cybersecurity service provider that empowers organizations across various industries with advanced security services, innovative solutions, and unmatched expertise in cybersecurity, IT Governance, Risk Management, and Compliance.Incident Response Lead Profile:The Incident Response Lead is responsible for driving and...

  • Network Engineer

    1 week ago

    Navi Mumbai, Maharashtra, India Neo Prism Solutions LLC Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company DescriptionNeo Prism Solutions LLC is dedicated to delivering advanced IT and business solutions with a focus on proactive, reliable, innovative, and sustainable practices. Specializing in areas such as Business Intelligence, Data Warehousing, Database Management Systems, Application Packaging, and Virtualization, Neo Prism designs services tailored...

  • Major Incident Management

    1 week ago

    Mumbai, Maharashtra, India Capgemini Engineering Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Major Incident Management

    3 days ago

    Mumbai, Maharashtra, India Capgemini Full time

    Mumbai (ex Bombay), Chennai (ex Madras), BangaloreMajor Incident ManagementChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and...

  • Major Incident Manager L2

    2 weeks ago

    Mumbai, Maharashtra, India Wipro Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job DescriptionJob Title: Major Incident Manager L2Req Id: 109855City: MumbaiState/Province: MaharashtraPosting Start Date: 11/10/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our...

  • Cyber Security Incident Response handler

    1 day ago

    Mumbai, Maharashtra, India FlexibleIR Full time

    A very interesting and responsible role to defend India's largest Critical Infrastructure companies against major Cyber attacks and overall Crisis Management in general for the organisation Company DescriptionFlexibleIR helps organizations be prepared for cyber attacks by providing a process-centered approach to building strong cyber Incident Response...

  • Recruitment Account Manager

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra NES Fircroft Full time

    Position: Recruitment - Account Manager (Oil & Gas)Location: MumbaiLead strategic talent solutions in Oilfield Services! Join NES Fircroft as an Account Manager and drive impactful recruitment partnerships across the Middle East.ABOUT THE ROLE:As an Account Manager specializing in the Oilfield Services (OFS) sector, you’ll play a pivotal role in managing...