Senior Genesys

2 weeks ago

Chennai, Tamil Nadu, India objectways Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Chennai, India (Onsite/Hybrid preferred)

Employment Type: Full-time

About the Role:

We're looking for a senior-level professional with deep expertise in Genesys Contact Center Solutions and a strong command of Contact Center data. This is a high-impact role where you'll drive performance optimization, support data strategy, and collaborate across multiple teams. Experience in FinTech or complex, data-rich environments is a strong plus.

What You'll Do:

  • Serve as the go-to expert on Genesys architecture, data structure, and reporting

  • Work with large, complex Contact Center datasets to identify patterns and performance gaps

  • Collaborate across engineering, analytics, operations, and business teams to align goals and improve customer experience

  • Translate business problems into data questions—and turn data into actionable insights

  • Own and document best practices for data usage across Contact Center initiatives

  • Support integration and optimization of Genesys within a broader tech ecosystem

What We're Looking For:

  • 6+ years of experience with Genesys Contact Center platforms

  • Solid understanding of Contact Center operations and data, including KPIs, routing logic, and Reporting tools

  • Strong experience with data analysis, dashboards, and business intelligence tools

  • Excellent communication skills; comfortable interacting with technical and non-technical stakeholders

  • Experience in FinTech or regulated environments is preferred

  • Must be based in Chennai, India or open to relocating

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