Learning and Development Specialist

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance. 

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR. 

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. 

JOB SUMMARY

The Learning and Development Specialist is responsible for coordination and administrative support, as well as reporting assistance. We are looking for a collaborative, organized and detail-orientated team member to support our Talent Management team. The ideal candidate will be resourceful, intellectually curious, and eager to support efforts across the entire team.

Essential Duties/Responsibilities

•    Coordination, Logistics & Administrative Support.

•    Manage courses, enrolment, completions and reporting in Learning Management System. Serve as Talent Management team point of contact for learning systems related activity. 

•    Assign talent development programs based on user profiles in the LMS. Maintain Learning Partner roles and permissions on the backend 

•    Support Talent Management related ad hoc requests for research, reporting and coordination support as needed. 

•    Provide excellent internal customer service to colleague inquiries and requests for support and/or technical troubleshooting thru Oracle ticketing system (MYHR)

•    Complete final review and testing of online learning courses prior to deployment in LMS. 

•    Complex Reporting & Tracking  

•    Proactively gather information, analyse, and report out on findings in a succinct manner at regular intervals to identify trends and opportunity areas.

•    Maintain LMS of colleagues tracking historical record of training classes attended; Capture the class attendance and trend the demand.

•    Other projects and responsibilities may be added at the manager's discretion.

Required for All Jobs

•    Performs other duties as assigned

•    Complies with all policies and standards

QUALIFICATIONS

Education

•    Preferred Bachelor's degree in human resources, Education, Business Administration, or a related field or MBA in HR

Work Experience

•    Typically 4 or more years - Preferred

•    Administrator/coordinator, preferably in HR, Learning and Development or related    fields - Required    

• or more years of Learning Management System administration experience; Oracle Learning preferred - Required.  

•    Experience in a multinational, global organization preferred - Preferred    

Knowledge, Skills and Abilities

• Proficiency in using Learning Management Systems (LMS), preferably Oracle   
• Proficient in Microsoft Office Suite, particularly in Excel, PowerPoint, Word and SharePoint   
• Experience using service request ticket system to manage and respond to inquiries and requests, preferably Oracle     
• Experience using project management tools such as preferred   
• Excellent organizational, time-management and follow-up skills   
• Excellent verbal and written communication skills   
• Self-starter who is detail oriented and displays resourcefulness   
• Ability to quickly learn, navigate and support new technology platforms   
• Ability to work independently well under pressure and maintain flexibility in a fast paced, growing business environment   
• Intellectually curious and demonstrates learning agility with keen resourcefulness   
• Excellent interpersonal skills   
• Analytical mindset     
• A demonstrated commitment to high professional ethical standards and a diverse workplace.

Work Environment

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. 

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting[at] to request such an accommodation.