
Implementation Engineer
2 days ago
Job Title: Implementation Executive
Company: Shivam Medisoft Services (HMS Company)
Location: PAN India (Candidate should be flexible to travel to any location)
Experience: 0–2 years (Freshers can apply)
Employment Type: Full-Time
Working Days: Monday to Saturday | Day Shift | Sunday Off
Language Requirement: Hindi language is mandatory
CTC:
₹10,000 per month for the first 2 months (training period)
₹15,000 per month from the 3rd month onwards (till completion of 1 year)
About the Company:
Shivam Medisoft Services is a leading provider of Hospital Management Software (HMS), offering innovative digital healthcare solutions across India. Our mission is to simplify healthcare operations through seamless software implementation and support.
Job Role: Implementation Executive
This is a customer support-oriented role, not related to software development or coding. As an Implementation Executive, you will be the face of the company at client sites, helping hospitals and healthcare facilities adopt and run our software smoothly.
Key Responsibilities:
Travel to client locations across India for software implementation and training
Provide on-site and remote support for product setup and usage
Act as the first line of contact for any software-related concerns or issues
Educate clients on product features, usability, and updates
Handle customer queries with patience and professionalism
Coordinate with internal technical and support teams for issue resolution
Maintain proper documentation of client interactions and feedback
Ensure successful go-live and smooth client onboarding
Requirements:
Good communication and interpersonal skills
Fluency in Hindi is mandatory
Willingness to travel frequently (PAN India)
Basic understanding of software usage and customer service
Ability to understand client concerns and respond accordingly
Problem-solving mindset and learning attitude
Preferably from a technical or healthcare background, but not mandatory
What You'll Gain:
Full exposure to software implementation and customer handling
Real-time experience in product troubleshooting and client communication
A strong foundation for a future career in customer success, product support, or tech operations
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