Senior Program Manager

2 weeks ago

Bengaluru, Karnataka, India ClanX Full time

Requirements

  • 5‑7 years of Program Management experience in high‑growth SaaS/product companies
  • Strong background in Product Ops, CX or strategic program functions
  • Proven experience with OKR frameworks, governance rhythms and cross‑functional alignment
  • Excellent analytical skills: ability to define, track and communicate metrics effectively across stakeholders
  • Strong communications, documentation and evangelisation skills – turning opaque product processes into transparent storytelling
  • Hands‑on with collaboration tools (ClickUp, Azure DevOps, Figma, Pendo, Microsoft Suite) and a natural inclination toward AI‑driven productivity workflows
  • Sharp stakeholder management skills: able to work across Product, Engineering, CX, Sales and Marketing with empathy and influence
  • Comfortable with ambiguity, rapid iteration and balancing strategic & operational priorities
  • Able to operate independently, in a very fast‑paced environment with minimal supervision.

Responsibilities

  • Orchestrate execution of CPO Office OKRs with PED, CX, CRO and GTM teams
  • Maintain operational cadences (weekly, monthly, quarterly) focused on accountability and measurable outcomes
  • Drive roadmap rigor ensuring clarity on depth, dependencies, approvals and alignment
  • Define and institutionalise Product Health metrics with Engineering and CX
  • Maintain dashboards for real‑time product performance visibility
  • Ensure health metrics are tracked with RAG statuses and OKR governance integration
  • Lead governance for PED: OKR planning, awareness and visualisation
  • Coordinate MBRs covering product health, roadmap, insights and bug/debt reviews
  • Anchor interlocks with CPO and CXOs for decisions and alignment
  • Manage CPO comms: weekly updates, release notes, reviews and all-hands content
  • Codify onboarding experience with documentation and structured repositories
  • Support culture by embedding Product & Design principles and tracking org health
  • Support hiring, onboarding and competency development across PED
  • Champion remote-first and AI-first practices through rituals and tools
  • Build rhythms for Customer Intelligence (CAB/DAB, competitive insights, JTBD mapping)
  • Run programs for Customer Zero, beta management, complex deals and roadmap balance.

Job Details

Location: Hyderabad / Bengaluru (India)

Reporting to: CPO.

Interview Process

  • Round 1: Recruiter screen
  • Round 2: Hiring Manager technical/role fit
  • Round 3: Cross-functional stakeholder round
  • Round 4: Final leadership round

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