Service Excellence Specialist-WBG HO

21 hours ago

Ahmedabad, Gujarat, India Kotak Mahindra Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Description

The Service Excellence Specialist (SES) plays a critical role in driving operational excellence and enhancing customer experience across wholesale banking services. This role involves close collaboration with internal stakeholders to identify service gaps, streamline processes, and implement best practices that align with the bank's commitment to delivering superior service quality.

Responsibilities
1. Service Delivery & Client Experience Monitor and enhance service delivery standards across wholesale banking operations. Ensure timely resolution of client issues and service requests with a focus on quality and responsiveness. Act as a liaison between internal teams and clients to ensure seamless service execution. 2. Process Improvement & Operational Monitor and evaluate service delivery standards across wholesale banking operations to ensure consistent customer experience. Identify process improvement opportunities and work with cross-functional teams to implement service enhancements. Act as a liaison between business units and service teams to resolve escalations and ensure timely issue resolution. Analyze customer feedback and service metrics to generate actionable insights and drive continuous improvement. Support the implementation of service excellence frameworks and tools across CIIB functions. Conduct training and awareness sessions to promote a culture of service excellence within the organization. Collaborate with technology and operations teams to automate and digitize service processes for improved efficiency. Ensure compliance with internal policies, regulatory guidelines, and service quality standards.

  • Operations Excellence Specialist

    4 days ago

    Ahmedabad, Gujarat, India Weekday Full time ₹ 3,00,000 - ₹ 4,00,000

    This role is for one of our clientsIndustry: LibrariesSeniority level: Associate levelMin Experience: 2 yearsLocation: AhmedabadJobType: full-time ₹3,00,000 - ₹4,00,000 a year We are looking for a proactive and detail-oriented Operations Excellence Specialist to enhance the efficiency, accuracy, and reliability of our core operational and logistics...

  • Operations Excellence Specialist

    2 days ago

    Ahmedabad, Gujarat, India Weekday Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    This role is for one of our clients Industry: Libraries Seniority level: Associate level Min Experience: 2 years Location: Ahmedabad JobType: full-time ₹3,00,000 - ₹4,00,000 a year We are looking for a proactive and detail-oriented Operations Excellence Specialist to enhance the efficiency, accuracy, and reliability of our core operational and...

  • Operations Excellence Specialist

    5 days ago

    Ahmedabad, Gujarat, India Weekday Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    This role is for one of our clientsIndustry: LibrariesSeniority level: Associate levelMin Experience: 2 yearsLocation: AhmedabadJobType: full-timeWe are looking for a proactive and detail-oriented Operations Excellence Specialist to enhance the efficiency, accuracy, and reliability of our core operational and logistics processes. This role is ideal for...

  • Customer Service Specialist

    20 hours ago

    Ahmedabad, Gujarat, India Shatranj Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionShatranj Group, established in 1965 in the realty/construction sector, aims to create projects with world-class amenities and incorporate best practices in the construction world. The team is young and enthusiastic, dedicated to quality, business ethics, and transparent customer services. Their projects range from affordable housing and...

  • Assistant Manager-Service

    2 weeks ago

    Ahmedabad, Gujarat, India Godrej & Boyce (G&B) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Brief- As India's largest manufacturer of forklift trucks, Godrej Material Handling offers an extensive range of forklifts, which include electric, LPG, and diesel counterbalanced forklifts up to 25 tonne capacity, warehouse trucks, and specialised trucks for specific applications. The business also designs and manufactures accessories to address a...

  • Customer Service Specialist

    5 days ago

    Ahmedabad, Gujarat, India Group Bayport Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionGroup Bayport is a leading provider of high-quality signage and customized products, starting as a one-man startup and growing to a team of over 1,450 employees. With a strong presence in six countries and expanding further, Group Bayport helps customers bring their visions to life with innovative printing and manufacturing technologies....

  • Customer Service Specialist

    7 days ago

    Ahmedabad, Gujarat, India WEpaint Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionD2C Furniture BrandRole DescriptionWe are seeking a Customer Service Specialist for a full-time, on-site role located in Ahmedabad. The responsibilities include responding to customer inquiries, addressing concerns, ensuring customer satisfaction, and enhancing the overall customer experience. The role requires maintaining professionalism,...

  • Senior Project Manager

    2 weeks ago

    Ahmedabad, Gujarat, India Bringle Excellence Full time ₹ 30,00,000 per year

    Company Description We are looking for a Senior Project Manager for large Project based organization in Telecom Job Description Qualifications Required - BE/BTECH/MBAMandatory Qualifications - PMP, ISO, Datacenter SpecialistRelevant Experience - 15 Years ApproximateSkills & ExperiencePrior extensive experience in managing large State DataCenter & SWAN or...

  • Operations Excellence Specialist

    2 weeks ago

    Ahmedabad, Gujarat, India The Coca-Cola Company Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    CPS (Commercial Products Supply) manufactures concentrates and beverage bases for sale to Coca-Cola bottling partners all over the world. This global organization manages a network of 19 manufacturing plants in 17 countries.We are establishing a Greenfield manufacturing facility near Ahmedabad in India. This state-of-the-art manufacturing facility will be...

  • Ecommerce Specialist

    13 hours ago

    Ahmedabad, Gujarat, India cdf52d8e-d61c-4153-b9d0-e9d1c8ec852f Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Ecommerce Specialist based in Ahmedabad. The Ecommerce Specialist will be responsible for managing e-commerce platforms, handling daily operations, and optimizing sales strategies. The role involves analyzing performance metrics, ensuring a seamless...