Zonal Incharge

Dear Candidates,

We are hiring for Zonal Incharge -Operations for our growing product development organisation in Hyderabad.

EXP-6-10 Years

The Zonal In-charge will be responsible for overall operations and customer care activities relating to the Operations Department while maintaining high levels of customer satisfaction. You will be responsible for leading a team of Service Engineers/Technicians, Trainers, and support staff to deliver high-quality services and must have strong technical ability, excellent leadership and communication skills.

Responsibilities:

• Team Leadership
• Client Communication
• Technical Support and Guidance
• R&D Coordination
• Service Documentation
• Spares Management
• Inventory Monitoring
• SLA & Quality Monitoring
• Issue Escalation
• Process Improvement
• Revenue generation
• Project Performance Evaluation
• Internal and External Team Coordination.

Required skills & competencies:

• Strong knowledge of hardware systems, technical troubleshooting, and field service operations.
• Familiarity with CRM/service management tools, inventory systems, and SLA tracking.
• Proven experience in leading and mentoring service teams.
• Ability to manage team performance, project timelines, and service quality.
• Skilled in cross-functional coordination with R&D, IT, and vendor teams.
• Strong analytical mindset for root cause analysis and performance review.
• Experience in reviewing RFPs/tenders and ensuring deliverable compliance.
• Proven experience in service sector preferably in Electronics.
• Customer-focused mindset with a commitment to quality service.
• Should be fluent in Hindi and English and should have good written communication skills.

INTERESTED CANDIDATES PLEASE REPLY US ON "" or message us.

Regards,

Bhargavi-HR.