Development Engineer – L2 Support

14 hours ago


Remote, India Thinglogix Full time ₹ 5,00,000 - ₹ 15,00,000 per year

We're looking for a Development Engineer with solid AWS experience and strong problem-solving skills to handle L2 support for our cloud-based projects. You'll manage the L1 support team, own complex technical issues, and work closely with developers to ensure system reliability and smooth operations.

What You'll Do:

  • Manage and guide the L1 support team, ensuring issues are prioritized and resolved efficiently.
  • Take ownership of escalated L2 tickets and ensure timely resolution.
  • Troubleshoot AWS issues (Lambda, API Gateway, RDS, CloudWatch, etc.).
  • Debug and fix issues using , Angular, and related technologies.
  • Analyze logs, automate recurring tasks, and identify performance or cost issues.
  • Collaborate with development teams to test and deploy fixes.
  • Document solutions and continuously improve support processes.

What We're Looking For:

  • 5+ years in development or technical support roles.
  • Strong hands-on experience with AWS, JavaScript, , and Angular.
  • Previous experience managing people or leading a small technical team.
  • Excellent troubleshooting and communication abilities.
  • Comfortable managing ticket queues and working with SLAs.
  • Available for rotational shifts in a 24x7 support setup.
  • Immediate joiners preferred.

Job Type: Full-time


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