Firewall Operations Engineer L3

4 days ago

Pune, Maharashtra, India Reliable Group Paragon Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Title: Firewall Operations Engineer L 3

Location: Balewadi Pune

Type: Full-time, Night Shifts

About the Role:

Were looking for highly skilled Level 3 Firewall Operations Engineers to join our network security operations team. Youll be responsible for managing, troubleshooting, and optimising enterprise-grade firewall environments while driving automation and operational excellence.This role requires strong technical expertise, quick responsiveness, and a commitment to collaboration and communication. The team is looking for individuals who are dependable, hands-on, and focused solely on this role (no moonlighting).

Shift Timings:

You can choose from one of the following

shifts:

  • Shift 1: 5:00 PM EST – 2:00 AM EST (2:30 AM – 11:30 AM IST)
  • Shift 2: 12:00 AM EST – 9:00 AM EST (9:30 AM – 6:30 PM IST)

    Weekend Coverage Option (4x10):Thursday to Sunday, 10-hour shifts (following the same time slots above).

Key Responsibilities

  • Provide Tier 3 operational support for firewall incidents, requests, and problem resolution.
  • Manage, configure, and troubleshoot Palo Alto, Cisco ASA/FTD, and Check Point firewalls.
  • Analyze complex network traffic and security events to identify and resolve issues.
  • Lead root cause analysis (RCA) for major firewall-related incidents.
  • Maintain and audit firewall rule bases and policies to ensure compliance with corporate and regulatory standards.
  • Collaborate with network architecture and engineering teams on new deployments and upgrades.
  • Develop and maintain automation scripts (Python, Ansible, Bash, etc.) to streamline repetitive tasks.
  • Integrate firewall management processes into CI/CD or SOAR pipelines.
  • Participate in an on-call rotation for critical after-hours incidents.
  • Maintain accurate documentation for all firewall operations and procedures.

Required Skills & Experience

  • Minimum 5 years of hands-on experience in firewall operations and network security.
  • Expert-level knowledge of at least one enterprise firewall platform:
  • Palo Alto Networks, Cisco ASA/FTD, or Check Point.
  • Deep understanding of TCP/IP, routing, NAT, VPNs, and security policies.
  • Strong understanding of BGP, OSPF, and EIGRP routing protocols.
  • Proven experience with automation/scripting (Python, Ansible, or Bash).
  • Familiarity with centralized management tools such as:
  • Panorama, Cisco FMC, or Check Point Domain Manager.
  • Excellent communication skills and responsiveness in a global operations environment.
  • Ability to work independently in a fast-paced, 24x7 support environment.

Preferred Qualifications

  • Experience integrating firewall operations with CI/CD pipelines or SOAR tools.
  • Relevant certifications (e.g., PCNSE, CCNP Security, Check Point CCSA/CCSE).
  • Prior experience supporting global enterprise network security environments.

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