Assistant Manager

4 days ago


Pune, Maharashtra, India EXL Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  1. Manage teams and ensure quality and productivity targets are met
  2. Motivate team members and control attrition.
  3. Identify and / or drive process improvement initiatives.
  4. Provide coaching and feedback to team members to enable them to improve their performance.
  5. Assist new hires such that they are productive on the floor in the shortest possible time frame.
  6. Handle escalations.
  7. Provide inputs on process and system to the team members.
  8. Client Interaction, where required at the level of Supervisors.
  9. Ensure compliance with internal policies and procedures, external regulations and information security standards.
  10. Ensure that all agents in their process know their goals and how they are linked to the Organizations quality policy


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