Business Systems Analyst

What you will do

The role demonstrates domain and business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams.

This role involves working closely with developers, business analysts and SaaS suppliers to ensure that the technical requirements for upcoming development are thoroughly elaborated.

This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems. You will collaborate with Product Managers, developers and SaaS supplier teams to maintain an efficient and consistent process, ensuring quality work from the team.

Roles & Responsibilities:

• Collaborate with System Architects, Product Managers and Suppliers to manage business analysis activities, ensuring alignment with engineering and product goals
• Capture the voice of the customer to define business processes and product needs
• Work with Product Managers and customers to define scope and value for new capabilities
• Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs
• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team
• Clearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlog
• Ensure Acceptance Criteria and Definition of Done are well-defined
• Stay focused on delivery to ensure product meets requirements, providing proactive feedback to stakeholders
• Develop and implement effective product demonstrations for internal and external stakeholders
• Maintain accurate documentation of configurations, processes, and changes
• Develop detailed test plans and strategies based on project requirements and specifications
• Perform manual and automated testing of software applications, including functional, regression, and performance testing
• Document and report defects and issues identified during testing, and work with development teams to resolve them
• Maintain detailed documentation of test plans, test cases, and test results
• Validate that test scenarios meet feature acceptance criteria and customer expectations
• Maintain and ensure the quality of documented user stories/requirements in tools such as Jira
• Serve as a liaison between global Technology and Artificial Intelligence and Data Teams and business stakeholders, prioritizing their needs and expectations
• Manage a suite of custom internal platforms, commercial off-the-shelf (COTS) software, Software-as-a-Service (SaaS) and systems integrations
• Identify and manage risks associated with the systems, including technological risks, system validation and user acceptance
• Leads coordination and tracking of system incidents, integration failures, and performance issues.
• Performs root cause analysis (RCA) in collaboration with business users and vendors to identify, document, and call out issues.
• Creates, manages, and follows up on tickets via vendor support portals for SaaS applications.
• Ensures high-priority incidents are addressed swiftly, with communication to business stakeholders and traceable resolution paths.
• Understands the impact of system incidents on legal workflows and data integrity, and acts promptly to mitigate business disruption.

Basic Qualifications:

• Master's degree / Bachelor's degree and 5 to 9 years of Life Science/Biotechnology/Pharmacology/Information Systems experience

Must-Have Skills

• Excellent problem-solving skills and a passion for tackling complex challenges with technology
• Experience with Agile software development methodologies (Scrum)
• Good communication skills and the ability to collaborate with leadership with confidence and clarity
• Experience in writing requirements for development of modern web application
• Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA
• Strong knowledge SharePoint including ability to produce and manage sites, document libraries, user access, SharePoint forms, and basic workflows.

Preferred Qualifications:

Good-to-Have Skills:

• Demonstrated expertise in Legal and / or Compliance technology
• Understanding of software systems strategy, governance, and infrastructure
• Experience in managing product features for PI planning and developing product roadmaps and user journeys
• Familiarity with low-code, no-code test automation software
• Able to communicate technical or complex subject matters in business terms
• Jira Align experience
• Experience using Lucidchart / Visio for creating process flows, traceability maps, and system diagrams.
• Experience with Microsoft Power Platform: Power BI, Power Automate, Power Apps.
• Experience with Tableau or equivalent data visualization tools.
• Experience with OpenAI tools for data mapping and structured content generation.

Professional Certifications:

• SAFe for Teams certification (preferred)

Soft Skills:

• Able to work under minimal supervision
• Excellent analytical and gap/fit assessment skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams.
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills