Cloud Solution Delivery Lead Consultant

5 days ago

Bengaluru Hyderabad, India NTT DATA, Inc. Full time ₹ 20,00,000 - ₹ 25,00,000 per year

We are currently seeking a Lead Consultant to join our team in Bengaluru\Hyderabad, Karnataka, India.

  • 8+ years of Salesforce development and configuration experience, ideally gained in a consulting / agency environment with tier one clients
  • Experience in Sales and service cloud packages
  • Excellent communication skills you must be able to communicate confidently with clients and team members
  • Self-motivated, problem-crushing attitude
  • Youre a team player and you just want to build solutions that work
  • ITIL experience working in an operation team following incident and problem management processes
  • Leading and mentoring engineers to ensure that services are provided to our clients within agreed service levels
  • Evaluating, responding to, and resolving technical issues in our clients Salesforce solutions, effectively articulating the problem and resolution to client team members
  • Working directly with clients to discuss requirements, running workshops, detailing benefits and costs for solution design (for example config vs code), and preparing estimates for development changes
  • Accountability for the quality of engineering delivery - with provision to perform code reviews, reviewing quotes and estimates and code check-ins
  • Setting priorities for the team and report on the progress of the engineering tickets at the daily scrums/standups Ensuring service governance framework is adhered to, including wiki documentation
  • Maintaining the development environments for all clients and liaising with Salesforce Customer representatives and third-party contacts to resolve third party issues
  • Identifying technical improvements, gaps and upgrades
  • Focusing on continuous improvement and best practice
  • Collaborating with project development teams and participating in impact analysis of any change or planned releases
  • Strong expertise in CI/CD deployment, with a preference for knowledge in updating YML files and setting up pipelines in Azure
  • Extensive hands-on experience in resolving complex technical issues, ensuring optimal functionality and performance
  • Proven experience with the Sales and service cloud package and providing ongoing support for Omnistudio products, demonstrating deep understanding and troubleshooting abilities
  • Continually developing and maintaining skills and knowledge regarding existing and new Salesforce features
  • Recommending and executing engineering process improvements including automation Release and environment management including sandbox usage planning, metadata and data migration/data load, environment comparisons and version control
  • Proven track record of supporting business applications, solving complex technical problems
  • Hands on Salesforce development and configuration experience in complex Salesforce eco-systems
  • A good understanding of continuous integration methodologies
  • Deep understanding of Salesforce object model
  • Experience in liaising and co-ordinating with third party vendors (app exchange vendors, Salesforce etc) to deliver optimised outcome for clients
  • Expert knowledge of Process builder, Flow, Workflows, Approvals, Apex Triggers, Apex Classes, Visual Force Pages, SOQL & SOSL, Data Loader, Lightning Component Framework, Lightning Web Components, Salesforce Lightning Design System, Lightning App Builder

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