Cloud Solution Delivery Lead Consultant

We are currently seeking a Lead Consultant to join our team in BengaluruHyderabad, Karnataka, India.

8+ years of Salesforce development and configuration experience, ideally gained in a consulting / agency environment with tier one clients. Experience in Sales and service cloud packages. Excellent communication skills – you must be able to communicate confidently with clients and team members. Self-motivated, problem-crushing attitude. You’re a team player and you just want to build solutions that work. ITIL experience – working in an operation team following incident and problem management processes. Leading and mentoring engineers to ensure that services are provided to our clients within agreed service levels. Evaluating, responding to, and resolving technical issues in our clients’ Salesforce solutions, effectively articulating the problem and resolution to client team members. Working directly with clients to discuss requirements, running workshops, detailing benefits and costs for solution design (for example config vs code), and preparing estimates for development changes. Accountability for the quality of engineering delivery - with provision to perform code reviews, reviewing quotes and estimates and code check-ins. Setting priorities for the team and report on the progress of the engineering tickets at the daily scrums/standups Ensuring service governance framework is adhered to, including wiki documentation. Maintaining the development environments for all clients and liaising with Salesforce Customer representatives and third-party contacts to resolve third party issues. Identifying technical improvements, gaps and upgrades. Focusing on continuous improvement and best practice. Collaborating with project development teams and participating in impact analysis of any change or planned releases. Strong expertise in CI/CD deployment, with a preference for knowledge in updating YML files and setting up pipelines in Azure. Extensive hands-on experience in resolving complex technical issues, ensuring optimal functionality and performance. Proven experience with the Sales and service cloud package and providing ongoing support for Omnistudio products, demonstrating deep understanding and troubleshooting abilities. Continually developing and maintaining skills and knowledge regarding existing and new Salesforce features. Recommending and executing engineering process improvements including automation Release and environment management including sandbox usage planning, metadata and data migration/data load, environment comparisons and version control. Proven track record of supporting business applications, solving complex technical problems. Hands on Salesforce development and configuration experience in complex Salesforce eco-systems. A good understanding of continuous integration methodologies. Deep understanding of Salesforce object model. Experience in liaising and co-ordinating with third party vendors (app exchange vendors, Salesforce etc) to deliver optimised outcome for clients. Expert knowledge of Process builder, Flow, Workflows, Approvals, Apex Triggers, Apex Classes, Visual Force Pages, SOQL & SOSL, Data Loader, Lightning Component Framework, Lightning Web Components, Salesforce Lightning Design System, Lightning App Builder.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at