Senior Manager – Strategy and Organisation Learning

Published

About Quest Alliance:

Quest Alliance is a not-for-profit organization working across India, dedicated to equipping young people with the skills they need to thrive in a rapidly evolving world of work. Since 2008, we've been reimagining how young learners, especially those from underserved communities experience education, career readiness, and lifelong learning. We have been enabling equitable school-to-work transitions by building future-ready learning ecosystems that prioritize access, inclusion, and innovation.

Through strong collaboration with government systems, educators, communities, and civil society, we co-create tech-enabled learning experiences that empower young learners—especially those from disadvantaged and underrepresented backgrounds to build dignified, thriving and future-ready careers.

We envision a world where education goes beyond access, becoming a powerful tool for self-empowerment, social mobility, and lasting impact.

As the Senior Manager – Strategy & Organisational Learning, you will drive how we learn as an organisation, how we capture and share knowledge, and how we stay strategically aligned as we scale.

This role is a blend of strategy, systems, and culture-building. You will lead the implementation of a Knowledge Management System (KMS), strengthen our governance processes, and enable organisation-wide visibility on priorities and performance through platforms like JIRA. You'll also ensure that field insights, program learnings and internal learnings inform leadership decisions, creating a culture where knowledge drives action.

By joining Quest, you'll be at the heart of shaping how a dynamic social impact organisation learns, reflects, and grows.

Key Responsibilities

Knowledge Management System (KMS)

• Conduct needs assessments to map knowledge flows, bottlenecks, and user requirements.
• Facilitate co-design sessions to align the KMS vision with Quest's values and future needs.
• Identify and implement the most suitable tech platform in collaboration with Tech, Impact, and Marcom teams.
• Define contribution protocols (updates, ownership, cycles) to ensure regular knowledge capture.
• Partner with program teams (Youth, Schools, QEL, Hub) to harvest learnings from fieldwork, reviews, and sessions.
• Curate and update documentation, reports, policies, and resources for institutional memory.
• Collaborate with Marcom and L&D to make knowledge assets accessible and engaging.
• Establish adoption and usage metrics; iterate system design based on feedback.
• Ensure the KMS is embedded in everyday workflows by August 2026.
• Promote a culture of learning by modeling active use and celebrating contributions.

Governance Framework & Planning

• Design and institutionalise an annual governance calendar (planning, quarterly reviews, board meetings, decision forums).
• Align review structures and templates with organisational goals and team priorities.
• Lead the annual planning process, consolidating inputs and presenting to the Executive Team.
• Coordinate governance meetings: set agendas, synthesise data, track actions, and ensure closure.
• Support risk identification and mitigation during reviews.
• Prepare strategy decks, governance dashboards, and learning summaries.
• Anchor the Governance Committee and track its progress against plans.

Org Goals – Implementation & Tracking

• Lead org-wide project management adoption to enable transparency and collaboration.
• Support teams in setting up projects, OKRs, and workflows aligned to their priorities.
• Ensure real-time progress tracking and course correction through JIRA usage.
• Track shared organisational goals, enabling cross-team follow-ups and reporting to leadership.

Operational Excellence & Alignment

• Build systems that allow team leads to identify areas of progress and challenges.
• Integrate performance and planning rhythms (mid-year reviews, check-ins, priority reviews) into leadership spaces.
• Track shared and individual priorities, monitor alignment, and surface insights for decision-making.
• Support cascading of strategic conversations through Integrators and Future Hackers.

• Support board deck creation, ensuring consistency with Quest's narrative and data.

• Conduct regular field visits to stay connected with on-ground realities.

• Integrate field insights into governance and knowledge systems.

• Role-model reflection, rest, and inquiry as part of resilient leadership practices.

• Ensure timely delivery of recurring organisational tasks (reports, trackers, reviews).

• Anticipate cross-functional dependencies and proactively enable coordination.
• Model responsiveness in communications, task tracking, and collaboration.
• Maintain up-to-date operational documentation and planning files.

Attributes We Value

• Strategic thinker who can simplify complexity
• Someone who can connect the dots together
• Systems mindset with attention to detail.
• Learning-oriented and adaptive, open to reflection and feedback.
• Collaborative and empathetic leader.
• Grounded in the realities of the field while keeping sight of long-term goals.

Skills & Experience

• 8–12 years of professional experience in Project Management, knowledge management, strategy, or organisational learning.
• Proven track record in building systems for knowledge sharing and governance.
• Experience with project management tools (JIRA preferred) and OKR frameworks.
• Strong analytical, facilitation, and communication skills.
• Exposure to social impact, development, or education sectors preferred.
• A postgraduate degree in Management, Organisation Development, Public Policy, Education, or related fields is desirable.

Salary: The pay band for the position starts at Rs. 1,20,000/- per month (cost to company) (The salary offered will be commensurate with the experience and expertise of the candidate)

Benefits:

In addition to your compensation, you are also eligible for a suite of benefits designed to support your well-being and growth:

– Comprehensive Personal Accident Insurance covering up to ₹10,00,000 annually

– Mediclaim Insurance covering up to ₹3,00,000 annually, supported through our insurance partner, Loop, which also offers additional wellness benefits

– Reach for the Stars (RFS) amount of up to ₹5,000 to support your self-learning and knowledge-building efforts

– Internet allowance of up to ₹750/month, reimbursable based on actual usage to support flexible and hybrid working arrangements

– For employees with children under the age of 6 years, Quest offers childcare or day care fee support through a monthly matching contribution of up to ₹3,000, helping you create a supportive work-life balance

– Access to emotional health and wellbeing programs such as:

• Group sessions worth ₹7,500 per session fully covered by the organisation

• 1:1 counselling sessions (worth ₹1,800 per session), fully covered by the organisation

To Apply:

Interested candidates are requested to apply for the role by filling up the application form given here.

At Quest Alliance, we pride ourselves on being an Equal Opportunities employer, embracing applications from all segments of the community. We are committed to ensuring that every applicant and employee is treated with fairness and respect, regardless of gender, sexual orientation, marital status, social status, caste, religious belief, age, or any other factor that is irrelevant to performance. Your individuality is valued and respected within our organization.