Front Desk Receptionist/Experience Manager

1 week ago

Bengaluru Hyderabad Jaipur, India Valuedrive Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Role: Experience Manager/Front Desk Executive

Point of Contact: Rohan Aggarwal

As an Experience Manager, you will be responsible for creating a warm, professional, and efficient experience for walk-in customers. Youll handle front-desk responsibilities while actively coordinating with internal Relationship Managers to ensure a seamless buying experience.

About Spinny:

Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1-year after-sales warranty. Spinny is backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn. Currently, Spinny has 35 car hubs that operate across 15 cities - Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore and Coimbatore. Truebil operates independently as a sister brand, aiming to capture the under-penetrated market of value-conscious car buyers.

What Will You Do?

Customer Greeting & Walk-in Handling:

  • Greet and welcome all walk-in customers professionally, creating a strong first impression of Spinny.
  • Understand customer needs and direct them to the appropriate Relationship Manager or team.

Customer Engagement:

  • Ensure a warm, personalized, and proactive experience during the customers entire hub visit.
  • Capture feedback and share insights for continuous improvement in customer service delivery.

Front Desk & Admin Operations:

  • Manage the front desk area, ensuring cleanliness and readiness at all times.
  • Maintain accurate logs of customer visits, queries, and escalations.
  • Support basic hub documentation and administrative tasks as required.

Eligibility & Requirements:

  • Experience in customer-facing roles (front desk, hospitality, or relationship management).
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to multitask and remain calm under pressure.
  • A proactive and customer-first mindset, aligned with Spinny's mission of creating trust and transparency.

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