Assistant Operation Manager

4 days ago

Delhi, Delhi, India ONS TRAVELS Full time

Company Description

ONS Travels is a leading Destination Management Company offering comprehensive travel solutions, including hotel reservations, sightseeing excursions, safaris, cruises, MICE services, and more across Azerbaijan, Georgia, Kazakhstan, and Uzbekistan. With established offices in India, Azerbaijan, Georgia, Almaty, and Tashkent, ONS Travels provides professional and customer-centric travel management services for both leisure and business clients. Backed by a multilingual, experienced, and dynamic team, the company is committed to delivering superior quality, innovative technology, and customized services to fulfill its clients' diverse travel needs. ONS Travels has built strong partnerships with international organizations and suppliers to ensure outstanding customer satisfaction and service delivery.

Role Description

This is a full-time, on-site role based in New Delhi for an Assistant Operations Manager. The selected candidate will support daily operational management for travel and tourism services, ensure smooth collaboration with internal teams and external vendors, and oversee the planning and organization of travel itineraries. Other key responsibilities include monitoring performance metrics, ensuring client satisfaction, assisting with problem resolution, and implementing process improvements to enhance efficiency.

Qualifications

  • Operations management and organizational skills, including the ability to manage logistics and coordinate with multiple stakeholders
  • Experience in customer service and client relationship management, with a focus on excellent communication and interpersonal skills
  • Knowledge of the travel and tourism industry, including destination management and travel planning
  • Problem-solving, multitasking, and decision-making abilities in a dynamic, fast-paced work environment
  • Proficiency in tools and technologies relevant to travel and tourism operations
  • Fluency or working proficiency in English; knowledge of additional languages is an advantage
  • Bachelor's degree in Operations Management, Travel & Tourism, Business Administration, or a related field
  • Prior experience in the travel or tourism industry will be considered a strong asset

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