Service Engineer

2 weeks ago

Bangalore Rural Bengaluru, India Delight HR Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities:

  1. Installation & Commissioning

  2. Install and commission battery chargers (AC/DC chargers, forklift chargers, EV on-board/off-board chargers) at customer sites.

  3. Perform pre-installation checks, wiring, and configuration.

  4. Service & Maintenance

  5. Carry out preventive and corrective maintenance.

  6. Diagnose and troubleshoot electrical, electronic, and software-related issues.

  7. Replace defective parts, PCBs, and modules.

  8. Technical Support

  9. Provide on-site and remote technical support to customers.

  10. Assist in calibration, firmware upgrades, and testing.

  11. Maintain service records and generate reports.

  12. Customer Interaction

  13. Educate customers on charger operation, safety, and best practices.

  14. Handle service escalations and ensure timely resolution.

  15. Support warranty and AMC (Annual Maintenance Contract) service calls.

  16. Documentation & Reporting

  17. Prepare service reports, failure analysis, and root-cause analysis.

  18. Maintain inventory of spare parts and tools.
  19. Ensure compliance with company service policies.

Key Skills & Competencies:

  • Strong knowledge of power electronics, SMPS, battery chargers, and electrical systems.
  • Hands-on experience with testing tools: multimeter, CRO, clamp meter, insulation tester.
  • Ability to read circuit diagrams, wiring diagrams, and technical manuals.
  • Problem-solving and analytical skills.
  • Good communication and customer handling skills.
  • Willingness to travel extensively for service assignments.

Qualifications & Experience:

  • Diploma / B.E. / B.Tech in Electrical / Electronics / Power Electronics / Mechatronics.
  • 25 years of experience in servicing battery chargers, UPS, inverters, or EV charging stations (preferably from Exicom, Axiom, ).
  • Knowledge of EV charging standards, IP67 chargers, and industrial safety practices is an added advantage.

Work Environment:

  • Field-based role with frequent customer site visits.
  • Exposure to industrial environments, warehouses, and EV charging stations.
  • Requires adherence to safety protocols and EHS guidelines.

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