Customer Success Associate
2 days ago
Job Description: Customer Success Associate
Location: Pune
- Freshers: ₹20,000 – ₹25,000 CTC
- Experienced: Up to ₹31,000 CTC
- Plus Attractive Incentives
Experience: Fresher / Experienced (Both can apply)
Working Days: 6 days/week (8-hour shift + 1-hour break)
Shifts:
- Male: Rotational shifts (24×7)
- Female: Fixed day shift
About the Role
We are hiring enthusiastic and customer-driven Customer Success Associates for our outbound domestic insurance process. The role involves engaging with potential customers, understanding their insurance needs, and recommending suitable products while ensuring a positive customer experience.
Roles & Responsibilities
- Handle outbound calls to potential customers for domestic insurance products.
- Explain insurance plans, features, benefits, and pricing clearly and professionally.
- Understand customer requirements and offer suitable insurance solutions.
- Build rapport and ensure excellent customer experience during every interaction.
- Meet assigned sales, service, and productivity targets.
- Maintain accurate CRM updates, call logs, and follow-up records.
- Stay updated with product knowledge, guidelines, and insurance regulations.
- Ensure compliance with quality standards and company policies.
Requirements
- Graduate in any discipline.
- Freshers and experienced candidates can apply.
- Preferred: 1 year of experience in insurance, sales, or customer service.
- Excellent communication and convincing skills.
- Customer-focused approach with strong problem-solving ability.
- Basic computer knowledge and ability to maintain CRM records.
- Willingness to work in rotational shifts (for males).
Benefits
- Competitive CTC with performance-based incentives.
- Opportunity to grow in the insurance and customer success domain.
- Supportive team environment and training support.
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per year
Benefits:
- Health insurance
Work Location: In person
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