Customer Success Associate

12 hours ago

Pune, Maharashtra, India Visko Groups Full time ₹ 20,000 - ₹ 31,000 per year

Job Description: Customer Success Associate

Location: Pune

  • Freshers: ₹20,000 – ₹25,000 CTC
  • Experienced: Up to ₹31,000 CTC
  • Plus Attractive Incentives

Experience: Fresher / Experienced (Both can apply)

Working Days: 6 days/week (8-hour shift + 1-hour break)

Shifts:

  • Male: Rotational shifts (24×7)
  • Female: Fixed day shift

About the Role

We are hiring enthusiastic and customer-driven Customer Success Associates for our outbound domestic insurance process. The role involves engaging with potential customers, understanding their insurance needs, and recommending suitable products while ensuring a positive customer experience.

Roles & Responsibilities

  • Handle outbound calls to potential customers for domestic insurance products.
  • Explain insurance plans, features, benefits, and pricing clearly and professionally.
  • Understand customer requirements and offer suitable insurance solutions.
  • Build rapport and ensure excellent customer experience during every interaction.
  • Meet assigned sales, service, and productivity targets.
  • Maintain accurate CRM updates, call logs, and follow-up records.
  • Stay updated with product knowledge, guidelines, and insurance regulations.
  • Ensure compliance with quality standards and company policies.

Requirements

  • Graduate in any discipline.
  • Freshers and experienced candidates can apply.
  • Preferred: 1 year of experience in insurance, sales, or customer service.
  • Excellent communication and convincing skills.
  • Customer-focused approach with strong problem-solving ability.
  • Basic computer knowledge and ability to maintain CRM records.
  • Willingness to work in rotational shifts (for males).

Benefits

  • Competitive CTC with performance-based incentives.
  • Opportunity to grow in the insurance and customer success domain.
  • Supportive team environment and training support.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per year

Benefits:

  • Health insurance

Work Location: In person

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