BPM Process Lead Accounts
4 days ago
Tips: Immediate Joiners (US Process Experience) Night Shift **
Responsibilities
Purpose of the Job:
- Client management
- Team management
- New client transition
- People development
- MIS & Logs updation
- Efficiency improvement
Key Result Areas (Principal Accountabilities)
- Ensure delivery of financial statements as per the defined SLA for TAT and quality for clients assigned.
- Review (Detailed/High level) of financial statements prepared (P&L, Balance Sheet, Cash Flow etc.) and record entries as necessary.
- Preparation of critical audit schedules and review (Detailed/High level) of the same as necessary.
- Review and track daily /weekly delivery schedule for financials. Coordinate with US accountants and or client as required. Ensure that the targets & client expectations are met.
- Trouble shooting - Clients issues / queries / escalations / team issues - Single point of contact for any issue related to assigned clients.
- Communicate with US counterparts / clients through calls and emails as required.
- Review and track the activity checklist for all clients.
- Ensure Successful completion of projects assigned on timely basis.
- New client setup – master setups, tracking of data/information received.
Supervisory responsibilities:
- Work allocation.
- Monthly One on One Meetings & Performance Feedback.
- CBPB calculations.
- Performance & Leave Management.
- Mentoring & motivating team.
- Review all deliverables are as per agreed SLA with client.
Other Prerequisites:
- Required to work in shifts. Based on business/project requirement will work in US hours.
- Prior work experience in MNC & matrix organization.
- Valid Passport.
Extent of Public Contact
- Frequently serves as a representative of Quatrro to various organizations within the industry and broader community, displaying courtesy, tact, consideration, and discretion in all interactions.
- Continually serves as a representative of Quatrro to the clients, displaying courtesy, tact, consideration, and discretion in all interactions.
- Frequently negotiates contracts, answers questions from accounting staff, and interacts with division corporate staff.
Key metrics measured:
TAT and quality of allocated clients. Attrition nos. of team members.
Educational Qualifications:
B.Com / M.Com / MBA / Inter CA (Not pursuing CA) / CA
Work Experience:
5-8 years accounting background, preferably having experience up to finalization of accounts and handling a team.
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