Help Desk Manager
6 hours ago
Job role:
If you're a skilled help desk manager who can lead our IT team and provide support to internal customers aka our employees, both on-premises and off it. You will be responsible for answering inquiries, troubleshooting hardware and software issues, and documenting said issues. Your projects will be yours to run as long as they fit into the company's objectives and brand guidelines. If this sounds like your cup of tea, apply now and tell us why.
Responsibilities:
Run the help desk, including staff supervision, asset supply and deployment and vendor managementReceive and respond to IT queries in a timely mannerManage asset inventoryAssist employees as when required, with technical issues; document incidents for future referenceCollaborate with internal partners to implement new technologies to improve operational efficiencyPrepare periodic reports for management with recommendations and trendsRequirements:
[X] years of experience in the industryBachelor's degree preferredDemonstrable skills troubleshooting a wide range of technical problemsStrong organizational skills with eye for detailAtleast 1+ years spent leading others in a help desk environmentExcellent written and verbal communication skillsWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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