Sr. Engineer

5 days ago

Coimbatore, Tamil Nadu, India Avantor Full time ₹ 8,00,000 - ₹ 24,00,000 per year

*The Opportunity:*

Sr. Engineer will be responsible for leading the support and maintenance of enterprise applications including Office 365, Active Directory, Windows 365, Certificates provisioning and ServiceNow .

This role will be a full-time position based out of our Coimbatore office. This role involves close collaboration with Level 3 support, Development teams and Vendors to ensure optimal performance and reliability of business-critical systems.

The ideal candidate will bring strong technical expertise, Leadership capabilities , and a proactive approach to preventing disruptions and enabling scalable growth in a fast-paced life sciences environment. You will guide a team in delivering high-quality support, drive adherence to ITIL processes, and act as a key escalation point for complex issues. A positive attitude, strong communication skills, and the ability to work both independently and within cross-functional teams are essential. This role also offers opportunities to expand your technical skillset across diverse platforms within a supportive and dynamic IT organization.

What were looking for

  • Associate degree or equivalent professional experience in IT or a related field is required; a Bachelors degree is preferred.
  • 3plus years of experience in managing and supporting Active Directory, Office 365, ServiceNow , Windows 365 and Certificates provisioning in an enterprise environment.
  • Demonstrated success in a technical leadership role or as a Senior application support E ngineer .
  • Strong ability to provide front-end support and technical guidance to internal teams and departments.
  • Excellent communication and interpersonal skills , with the ability to lead discussions and collaborate across teams.
  • Should be Flexible to work in 24*5 rotational shifts and hybrid working.

How you will thrive and create an impact

  • Lead and provide expert-level technical support in Office 365, Active Directory, Windows 365 , Certificate provisioning and ServiceNow across teams.
  • Facilitate team collaboration, coordinate and participate in performance reviews , and support process transitions .
  • Ensure theK nowledge repository is regularly updated and maintained for accuracy and accessibility.
  • Monitor and resolveI ncidents and Service requests , ensuring compliance with SLA timelines.
  • Manage the ticketing system , ensuring all queries and resolutions are tracked and documented.
  • Take ownership of escalated issues , driving them to resolution with minimal business impact.
  • Report on operational status , manage assigned tickets, and prioritize tasks effectively to meet deadlines.
  • Collaborate withD evelopment teams, internal users, Application owners and Vendors to enhance application performance.
  • Analyze application functionality and recommend improvements or optimizations .
  • Apply strong knowledge of ITIL processes including Incident, Problem, and Change Management.
  • Continuouslyupskilland stay current with evolving process and technology standards.
  • Deliver customized training sessions to internal teams to improve technical proficiency and process awareness.
  • Plan and coordinate application maintenance and upgrade schedules to ensure minimal disruption.
  • Develop and share operational and performance reports with business stakeholders.

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