
IT Infrastructure Manager
7 days ago
Role & responsibilities
Technical:
* New hospitals network design & architecture
* Installation and Configuration: Install, configure and test Network Devices/Applications like Switches, Routers, Firewall, VPNs, Access, Points, etc.
* Troubleshooting: troubleshoot and resolve the incidents reported in Network Hardware/Software. This includes Switches, Routers, Firewall, VPNs, Access Points, Endpoint Security Etc.
* PMS: Verify and Validate PMS activities performed by Network Admins. Also Make Sure PMS is performed as per Schedule and there is no variations or delays
* Daily Checklist: Verify and validate daily checklist activities performed by Network Admins
* Guide Network Admin whenever required in troubleshooting and resolving network incidents
* Any Task assigned by Reporting Manager or Higher Officials in the department
* Maintain the Required Compliance for IT Controls for Networks
* Perform System and Network Audit.
Non-Technical:
* Properly updating the information in HxCentral Ticket with all the necessary and accurate data
* Proper handover of Open/Unresolved/Pending tickets to the shift engineer
* Daily reports to reporting manager about:
Total Tickets
Open Tickets
Closed Tickets
* Create SOPs on the technical processes whenever required
* Documentation of new installations & configuration changes
* Coordination with the vendor for any critical issues in Network devices or applications- whenever advised by vertical head
* Prepare Network Documentation of all installations, incidents and maintenance activity
* Checks daily ticket closures and ensures closure of the same within the SLA defined.
* Escalate issue to Vertical Head if SLA is crossed
Preferred candidate profile
* 10+ years experience in network design, administration, Maintenance
* Experience in network design
* Experience in troubleshooting & maintenance
* Experience in Network routers, switches, firewalls, VPN's, Access points, LAN, WAN, Network Security etc..
* Team Management
* Good communication skills
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