Technical Support Analyst

2 days ago

HSR Layout Bengaluru Karnataka, India Hudini Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Hudini is a leading digital transformation platform for the hospitality industry ). We are headquartered in USA with a development centre in Bangalore. We engage and deliver our SaaS-based product to a global clientele of luxury hotel chains spread across geographies like USA, Middle East, Europe, SE Asia & India. Our services are delivered across multiple channels like mobile, web app, TV, Kiosks and enables contactless check-in, hyper-personalization, and intelligent automation for both the hotels and their guests.

Role :

We are looking for an L1 Support Analyst 1 who can.

  • Provide first-level technical support to end-users via phone, email, or chat. Troubleshoot and resolve software and hardware issues promptly.

  • Document and escalate complex issues to the appropriate support teams.

  • Assist in creating and updating knowledge base articles for common issues.

  • Collaborate with other support team members to ensure timely issue resolution.

  • Engage with customers professionally, ensuring a positive support experience.

Must haves:

  • Bachelor's degree in information technology, Computer Science, or a related field.

  • 1-3 years of experience in a technical support role.

  • Strong troubleshooting and problem-solving skills.

  • Excellent communication and interpersonal skills.

  • Familiarity with software applications and basic hardware components

  • Ability to prioritize and manage multiple tasks effectively.

  • Customer-centric mindset and a commitment to delivering exceptional support.

  • Unwavering curiosity.

If this sounds like you, then don't miss this opportunity Send us your resume, portfolio link, and a cover letter that tells us why you are the best person for this role. We can't wait to hear from you Explore us –

Job Type: Full-time

Pay: ₹400, ₹800,000.00 per year

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person

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