Lead, Executive Assistant Services

Job ID: 37798

Location: Chennai, IN

Area of interest: Business Support, Management & Efficiency

Job type: Regular Employee

Work style: Office Working

Opening date: 2 Sept 2025

Job Summary

• Executive assistant services (EAS) Team offers end to end administrative and business planning services virtually whilst operating on a hybrid work model. This will enable individual to work remotely with the Senior Leadership Team, whilst having there is an opportunity created within the office for onsite trainings, picking up and sharing best practices from peers.

Strategy

• Work closely with the Unit Head, Executive Assistant Services (EAS) to drive quality service delivery and standards in Executive Assistant Services (EAS)
• Ensure adherence to Executive Assistant Services (EAS) department operating instruction (DOI) and all relevant risk, regulatory/compliance, financial, policies/processes and controls for the services
• Develop relevant playbooks for Executive Assistant Services (EAS)
• In partnership with Right-shoring Enablement (RSE) team, ensure availability of Executive Assistant Services (EAS)members in the local footprint to support pipeline of services

Operations

• Work closely with Executive Assistants (Executive Assistant Services (EAS)) to ensure quality service delivery in services rendered to Service Recipients, including planning backup resources
• Monitor closely, the development, implementation and performance of business-critical topics.
• Design and ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
• Provide support to ensure delivery of objectives in responsibilities of governance, people, financials, regulatory, audits and communications.
• Provide or work with various teams in the preparation/provision/review of useful management information (metrics/reports) which provide overall progress and performance status of GBS - including production huddles, regular updates on key/major happenings and strategy reports and responses to regulators and auditors.
• Conduct service review meetings with service recipients

Service Delivery

• Calendar management
• Visitor management
• Event management
• Travel and Expenses (T&E) management
• Administrative activities
• Third-party supplier and/or vendor management
• Recruitment and onboarding support
• Service management

Project and Change management

• Manage and maintain Business as usual (BAU) capability during the Change Process.
• Provide subject matter expert advice, guidance and support to the project managers on managing change.
• Review new business requirements and provide solutions where required.

Financial Performance

• Implement adequate financial controls of Executive Assistant Services (EAS) budget – management of costs and recharges, in contribution to the business strategies and plans.
• Drive continuous improvements in Productivity and Cost efficiencies.

Key Responsibilities

People and Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with stakeholders and partners.
• Embed the Group's values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among colleagues to form part of the culture.

Others

• Special assignments – GBS' representative or point of contact, for any strategic, tactical, or local projects impactful to improving GBS services, on an as-required basis.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders

• Close working relationship with Human Resources, Right-shoring Enablement as well as Local Leadership Council and/or Leadership Team members in the GBS location
• Establish a working rapport with Governance, Business Resilience and Compliance colleagues to seek relevant guidance on the subject matter.

Other Responsibilities

• Embed Here for good and Group's brand and values in ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).

Skills and Experience

• Microsoft Office applications, including Outlook (eMail), Word, EXCEL, Powerpoint, Chrome, SharePoint, etc
• Business correspondence skills with excellent proficiency of English – written and spoken
• Typing and/or short-hand – reasonable typing speed to record dictation; with excellent accuracy to produce well document and accurate set of meeting minutes
• Experience in handling and hosting Blue jeans and Microsoft teams calls, meetings

Qualifications

• B Bachelor's Degree / Graduates from a recognized university.
• 2 – 3 years relevant experience as a People Manager and operational management.
• Excellent networking and communication skills, with ability to influence and manage stakeholders from various backgrounds, preferably with international exposure.
• 2 – 5 years relevant experience as an Administrative Assistants in an international firm.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.