Collections Specialist
1 day ago
About the Role
We are looking for a Collection Specialist who can manage overdue accounts while also handling reconciliation and reporting tasks. The role requires strong analytical skills, attention to detail, and solid communication ability.
Key Responsibilities
- NBFC Reconciliation Perform daily/weekly reconciliation between NBFC partner records and internal systems. Compare data sets, verify balances, and ensure accuracy. Identify and resolve discrepancies by coordinating with NBFC partners. Use Excel functions such as VLOOKUP, Pivot Tables, and formulas for data validation.
- DPD (Days Past Due) Reporting Generate DPD aging reports on a daily/weekly basis. Calculate outstanding amounts and classify accounts by aging buckets. Maintain clear and accurate reporting; ensure timely submissions. Training will be provided if the candidate is new to DPD reporting.
- Collections & Recovery Contact customers to follow up on overdue payments through calls/messages. Negotiate repayment plans and ensure commitments are honored. Understand customer issues and offer appropriate solutions. Track delinquent accounts and update internal collection trackers/MIS.
- Process Compliance Follow company policies and ethical collection practices. Maintain complete documentation of customer interactions and reconciled data.
Required Skills
1–4 years of experience in collections, operations, reconciliation, or financial reporting.
Strong Excel skills (VLOOKUP, Pivot, formulas).
Good communication and negotiation skills. Ability to handle financial data with accuracy and ownership.
Comfortable working with dashboards, trackers, and reporting tools.
Good to Have
Experience in NBFC or Fintech operations.
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