Telesales Team Manager

6 days ago

Cochin, Kerala, India SPECTRUM SOLAR POWER Full time ₹ 1,80,000 - ₹ 2,64,000 per year

Key Responsibilities

  • Lead, mentor, and manage a team of telesales/tele-calling agents to meet / exceed monthly & quarterly sales targets.
  • Assign sales quotas, set daily / weekly / monthly goals.
  • Monitor team performance via KPIs (call volume, conversion rate, average deal size, etc.).
  • Coach agents on sales techniques, objection handling, product knowledge (solar products — on-grid/off-grid systems, inverters, batteries, etc.).
  • Develop & implement telesales strategies: script development, call campaigns, follow-ups.
  • Work with Marketing / Lead Generation team to ensure steady flow of leads, and optimize lead quality.
  • Prepare reports on telesales outcomes; analyze metrics; propose improvements.
  • Ensure customer relationship management (CRM) tool is used effectively by team (logging calls, updates etc.).
  • Maintain compliance, quality of calls, ensuring customer satisfaction and follow ups.
  • Coordinate with field sales / project teams for site visits & conversions from telesales leads.

Qualifications & Skills

  • Bachelor's Degree preferred or equivalent experience.
  • 2+years of experience in telesales or inside sales, at least 1-2 years in a leadership / supervisory role.
  • Experience in solar / renewable energy sector is a big plus but not mandatory
  • Strong communication skills in English and Malayalam.
  • Good interpersonal, negotiation, and coaching skills.
  • Analytical mindset: ability to interpret data, metrics, and use them to improve outcomes.
  • Comfortable using CRM software, telephony tools.
  • High drive for targets, result focused.

Compensation & Benefits

  • Fixed salary + performance incentives / bonuses.
  • Mobile / call allowance.
  • Other benefits as per company policy
  • Opportunity for growth into senior sales leadership.

contact

Job Type: Full-time

Pay: ₹15, ₹22,000.00 per month

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