Head of Retail
1 day ago
Head of Retail (Luxury Bridal & Occasion Wear)
Location: [Kolkata / Delhi]
Role Overview
Own the end-to-end retail P&L and in-store experience. You will drive revenue, profitability, clienteling, and brand standards across existing stores, new openings, exhibitions/pop-ups, and
shop-in-shops—while tightly integrating merchandising, CRM, and marketing.
Key Responsibilities
Strategy & P&L
Deliver sales, gross margin, and store contribution targets; build monthly/quarterly AOPs and OTB.
Plan network expansion (SIS/pop-ups), feasibility, and launch playbooks.
Store Operations & Experience
Standardize SOPs: appointment booking flow, bridal trials, alterations/TATs, after-sales, exchanges.
Ensure daily excellence on conversion, ATV, UPT, appointment–to–sale, and service SLAs.
Clienteling & CRM
Build a high-touch clienteling engine: VIP lists, wedding planners, stylists, concierge services, post-purchase care.
Own CRM stack (journeys, WhatsApp/email, cohorts, repeat rate, RFM), and client data hygiene.
Merchandising & Inventory
Translate design calendar to retail: assortment curation by store, size depth, colorways, occasion capsules.
Manage OTB, allocation/replenishment, sell-through, aging, markdowns; target healthy inventory turns and days of cover.
People & Training
Hire, coach, and performance-manage team and stylists; design incentives linked to KPIs.
Run a "Luxury Selling & Bridal Advisory" academy: etiquette, fittings, cross-sell, objection handling.
Must-Have Experience
7–12 years in premium/luxury fashion retail; ≥3 years leading multi-store P&L.
Proven success in appointment-led selling (bridal/couture/occasion wear preferred).
Strong merchandising/OTB skills and CRM/clienteling expertise.
Fluent in English + Hindi; comfort with POS/ERP/Excel/Google Sheets; willingness to travel
Nice to Have
Network with stylists, wedding planners, and luxury concierges.
Experience in trunk show ,luxury collaboration and running exhibitions/trunk shows.
Fashion/Retail Management degree or equivalent.
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