Technical Consultant

20 hours ago

Bengaluru Coimbatore Hyderabad, India Blue Yonder Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Scope:

  • The Sr Technical Consultant Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions.
  • This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices.

Our current technical environment:

  • Microsoft Azure
  • VMware ESXi

What you'll do:

  • Serve as the technical escalation point for critical incidents and cross-domain issues.
  • Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems.
  • Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments.
  • Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations.
  • Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents.
  • Collaborate with security and compliance teams to enforce governance and risk mitigation.
  • Engage with vendors for escalations, patch management, and advanced product support.
  • Contribute to capacity planning, performance benchmarking, and cost optimization efforts.

What we are looking for:

  • Bachelors degree in IT/Computer Science/Electronics (preferred) or equivalent diploma.
  • 6–9 years of experience in infrastructure support/engineering roles.
  • Change manager/change management expert.
  • Leading and driving bridge calls.
  • Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable.
  • ITIL, ITSM, Change Management
  • Cross functional collaboration
  • Leading bridge calls
  • Strong troubleshooting and analytical skills for complex, multi-layered issues.
  • Experience with scripting/automation (PowerShell, Python, Ansible, Terraform, etc.).
  • Familiarity with enterprise monitoring, ITSM, and infrastructure orchestration tools.
  • Good understanding of ITIL processes with experience driving problem/change management.
  • Strong communication and collaboration skills to coordinate across teams.
  • This role involves rotational shifts, including night shifts, to provide 24/7 application support.
  • Flexibility to work weekends and public holidays as per shift schedule.
  • Ability to handle responsibilities independently during off-hours
  • Immediate Joiner preferred

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