Process expert

6 hours ago

Gurgaon, Haryana, India CAREER BLOC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Industry & Sector:
Operations Excellence within Business Process Management and shared services for enterprise clients. This role sits at the intersection of process engineering, continuous improvement, and operations optimisation for high-volume, transaction-driven environments.

Standardized job title:
Process Improvement Specialist

About The Opportunity
We are hiring an on-site Process Improvement Specialist based in India to drive measurable operational efficiency across end-to-end processes. You will partner with operations, QA, IT and automation teams to identify waste, implement data-driven improvements, and institutionalise best practices that reduce cost and improve cycle time and quality.

Role & Responsibilities

  • Lead end-to-end process mapping and diagnostic analysis to identify root causes, bottlenecks, and improvement opportunities.
  • Plan and execute Lean Six Sigma / DMAIC projects delivering measurable improvements in cycle time, quality, and cost.
  • Develop and maintain clear process documentation (SOPs, RACI, SIPOC) and visual process maps for operations and stakeholders.
  • Use process mining and analytics to prioritise interventions and validate impact; generate data-backed business cases.
  • Collaborate with automation and IT teams to translate processes into RPA opportunities, support pilots, and measure bot performance.
  • Design and deliver training, governance, and sustainment mechanisms to embed process standards and KPI tracking.

Skills & Qualifications
Must-Have

  • Lean Six Sigma
  • DMAIC
  • Value Stream Mapping
  • Process Mapping
  • Root Cause Analysis
  • BPMN
  • Microsoft Visio
  • Process Documentation

Preferred

  • Process Mining
  • Celonis
  • UiPath
  • Power BI

Qualifications

  • Proven track record in process improvement or operations transformation (typically 2-6 years in similar roles).
  • Bachelor's degree or equivalent in engineering, operations, analytics, or related discipline preferred.

Benefits & Culture Highlights

  • On-site role with hands-on exposure to end-to-end operations and automation initiatives.
  • Fast-paced, metrics-driven culture with clear ownership and cross-functional collaboration.
  • Opportunities for certification sponsorship and career progression into Process Excellence or Automation leadership tracks.

This position is open at Career Bloc and is based in India as an on-site role. If you are a results-oriented practitioner who combines analytical rigor with practical execution, apply to lead impactful process change and scale operational excellence across the business.

Skills: power bi,bpmn,root cause analysis,process expert,dmaic,process mining,lean six sigma,value stream mapping

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