Hiring For International Sales Voice Process

7 days ago

Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary:

Join our IntouchCX team as a Customer Service Agent to help customers reduce their bills and optimize service usage. You will analyze customer usage, identify savings opportunities, and offer personalized solutions to meet their budget goals.

Key Responsibilities:

  • Bill Analysis: Identify opportunities to reduce customer bills based on usage patterns.
  • Solution Development: Offer tailored plans, promotions, and cost-saving options.
  • Customer Communication: Provide clear explanations and exceptional customer service.
  • Issue Resolution: Resolve billing and usage concerns promptly and professionally.
  • Sales / Upsell: Recommend and upsell additional services while ensuring a positive customer experience.

Requirements:

  • 1-2 years of customer service experience, ideally in a voice call center environment. Sales experience is a plus.
  • Strong analytical, communication, and problem-solving skills.
  • Knowledge of products, services, and pricing.
  • Ability to upsell solutions that benefit the customer.

Preferred Qualifications:

  • Experience in telecommunications or customer service industries.
  • Relevant customer service certifications.
  • Sales exposure in a voice center is a plus.
  • flexible with rotational night shifts and week offs
  • No leaves for next 6 months

What We Offer:

  • Competitive compensation and benefits.
  • PF and ESI
  • Free transportation up to 25km upon checking hiring radius
  • Career development opportunities in a dynamic environment.

Interested Candidates please Reach out below mentioned recruiter/Walk in to below mention location and mention top of resume recruiter name and Carry Aadhar Card along with the resume

Khaja

Mode of Interview Face to Face

Walkin location: B16, Mindspace, 5th floor, back side of Inorbit mall

Walkin timing: 11:30AM - 3:30PM

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