Parent Relationship Manager

Job Description for Parent Relationship Manager (PRM)

Job Overview- A Parent Relationship Manager (PRM) at Kids Kingdom is responsible for fostering strong relationships between the school and parents. Their role is critical in ensuring parental satisfaction, engagement, and retention.

Job Title: PRM

Role: Full-time/ Onsite

Work Days: Monday to Saturday

Timings: 8:30 AM-4:30 PM/ 9:00-5:00 PM

Location: Golds Gym Building, Adarsh Palm Retreat, Near Gate.4, Ecoworld Kaikondrahalli, Road, Bellandur, Bengaluru, Karnataka 560103

Office and Centre Management

• Supervise and ensure the efficient execution of daily administrative operations, fostering an environment of professionalism and orderliness.
• Uphold the highest standards of cleanliness, organization, and discipline within the Centre.
• Ensure a welcoming and cheerful reception for children and parents during arrival and departure.
• Conduct comprehensive risk assessments to proactively identify and mitigate potential operational or safety hazards.
• Enforce adherence to established administrative policies, procedures, and protocols.
• Record keeping of all files, reports and records as per the company requirements.
• Maintaining the centre in compliance with the corporate requirements.

Enquiries

• Administer and oversee all incoming enquiries through phone, email/whatsapp, and in-person interactions with professionalism and promptness.
• Provide in-depth counselling to prospective parents following the company counselling SOP on call or in person tour.
• Support Centre Manager to ensure timely follow-ups on enquiries to maximize admission conversions.
• Guide inquiries through the admission process

Parent Relationship

• Foster a culture of trust and open communication with parents, reinforcing the Centre's commitment to their satisfaction.
• Serve as the primary point of contact for parents. Address parent queries, concerns, and feedback.
• Maintain a relationship with parents through day to day welcoming and communication. Addressing parent-related inquiries ensuring continuity in communication and resolution.
• Maintain up-to-date attendance records for all children on the Illumine App.

Revenue Collection and Expense Management

• Oversee fee collection processes, ensuring timeliness, and clear communication with parents regarding payments.
• Use the Illumine app to record fee transactions
• Maintain detailed and accurate expense records on the React app.
• Support the Centre Manager to prepare monthly and weekly reports.
• Maintain an organized system for student and staff records, both physical and on Illumine.
• Ensure continuous updating of student records using the Illumine app to reflect the latest information.
• Systematically archive and manage records of withdrawn students.

Vendor procurement and relationship management

• Oversee procurement activities, ensuring the timely and cost-effective supplies.
• Obtain prior approval from the Centre Manager for all procurement activities.
• Obtain three competitive quotes for new vendor selections to ensure pricing.
• Maintain detailed inventory records and initiate purchases in a timely manner.
• Maintain positive working relationship with established vendors on the panel.
• Ensuring school supplies for learning, pantry and office is available.

Transport Management

• Coordinate the Centre's transportation arrangements, prioritizing safety, and route optimization. Ensure all SOP are followed for the bus.
• Utilize the Illumine app for real-time tracking and efficient management of bus schedules and routes.

Support in Events

• Support the office for planning, coordinating, and executing Centre events such as open days, parent-teacher meetings, celebrations and outreach events.
• Manage logistical and vendor arrangements.

Infrastructure Maintenance

• Conduct regular inspections of the Centre's infrastructure to identify areas requiring attention or improvement.
• Upon approval coordinate and monitor repair and maintenance activities.
• Ensure strict adherence to health, safety, and regulatory compliance within the Centre.

Support to Team Members

• Provide proactive administrative support to teaching and non-teaching staff.
• Promote a cooperative and supportive work environment.

Staff supervision

• Supervise and guide non-teaching staffs in their daily responsibilities, ensuring the delivery of high-quality childcare and support.

Educational Qualifications:

• Graduation in any discipline.

Work Experience:

• Minimum 2 years of experience in a Preschool/School or in administrative role.

Skills:

• Patient, nurturing and love for working with children.
• Excellent verbal and written communication skills.
• Mobile and social media savvy. Should be confident in using the parent communication app and company portal.
• Proficient in MS-office with skills for preparing reports and documents. Excellent in office management skills.
• Should be able to work under pressure with multi-tasking skills.
• Disciplined and well groomed.
• Problem solving approach.
• Team player.

Additional Information:

• Distance to workplace: 8-10 KMs
• Comfortable in wearing a uniform.

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Work Location: In person