Service Coordinator

2 weeks ago

Sundarapuram Coimbatore, India Sri Sakthi Automation Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

A service coordinator job description includes managing service operations, acting as a liaison between clients and service teams, and ensuring customer satisfaction. Key duties involve scheduling appointments, coordinating service delivery, resolving complaints, and maintaining accurate records of all interactions and activities. The role requires strong communication, organizational, and problem-solving skills.

Core responsibilities

  • Manage and coordinate: Oversee all aspects of service operations, including scheduling, dispatching technicians, and managing service requests.
  • Customer relations: Act as the main point of contact for clients, schedule appointments, communicate updates, and handle complaints.
  • Service delivery: Ensure the timely and efficient delivery of services and assist clients with booking new services.
  • Record keeping: Maintain accurate and detailed records of client interactions, work orders, and service activities.
  • Collaboration: Work with other departments to ensure smooth service operations and identify opportunities for process improvement.

Key skills and qualifications

  • Communication: Excellent verbal and written communication skills are essential for interacting with clients and team members.
  • Organization: Strong organizational skills and attention to detail are needed to manage schedules, records, and multiple tasks.
  • Problem-solving: The ability to resolve customer issues and complaints effectively is crucial.
  • Customer service: A strong work ethic and focus on providing excellent customer service are required.
  • Technical skills: Proficiency with record-keeping software and communication tools is often necessary.
  • Education: While a high school diploma is often sufficient, some roles may prefer an Associate's or Bachelor's degree, especially in fields like healthcare administration or social work.

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