Manager - Training, NMIPL

2 days ago


Gurgaon, Haryana, India Nissan Full time ₹ 20,00,000 - ₹ 25,00,000 per year

EXPECTED END RESULTS

MAJOR ACTIVITIES

Meeting Q-VOC AS Objective

  • Make strategy for Q-VOC Sales & AS KPI achievement
  • Plan actions based on the strategy
  • Get the actions implemented through stake holders
  • Review the effectiveness of actions

Customer complaint Management

  • Capture the customer VOC through various sources like CEC, Email, letters SM
  • Analyse the complaints & do the root cause analysis
  • Plan strategy to reduce complaints through proactive actions & improve customer satisfaction
  • Create visibility on VOC

CEC Management

  • Manage & periodic review of CEC process and PDCA with CEC Team.
  • Launch Customer feedback survey for CEC.

MIS

  • Prepare MIS for CQ.
  • Co-ordinate with region team for various activities related to CQ

Gurugram Haryana India



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