Quality Assurance cum Trainer/Travel sales
6 days ago
Title: Quality Assurance/ Travel Sales
Location: Mohali.
Full Time/ On-site.
Job Description
· Develops, implements, & manages processes to ensure that operational performance meets customer satisfaction.
· Identifies and sets appropriate quality standards and parameters for the P&P.
· Coordinates & participates in the testing processes & performs mystery calls to ensure accurate and consistent information delivery to the customers.
· Oversees & audits all tickets issued through our GDS portals & Amadeus.
· Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems; recommends and facilitates solutions to these issues.
· Provides clear insight into performance drivers.
· Gives recommendations for process improvements based on the customer experience and feedback.
· Design quality rules and guidelines to achieve the highest performances with team managers.
· Hold calibrations and meetings with managerial and non-managerial level teams to find common grounds and sustain system stability.
· Conducts presentations & business simulations with new hires.
Job Requirements
· 1 -2 year of experience in a similar role.
· Proficient with Amadeus & related software.
· Familiar with the ticketing systems.
· Aware of the CRM systems technique.
· Excellent verbal and written communication skills.
· Excellent interpersonal and customer service skills.
· Excellent organizational skills and attention to detail.
· Excellent time management skills
· Strong analytical and problem-solving skills.
· Strong leadership skills.
For more details contact:
amadeus #travelsales #QA #trainer #qualityanalyst.Job Type: Full-time
Pay: ₹30, ₹45,000.00 per month
Work Location: In person
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