Team Leader

2 weeks ago


Mumbai, Maharashtra, India Yugn Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Sector: Financial Services

Role: Team Lead - Operations

Experience: 10+ years

Location: Churchgate, Mumbai - HO

Job Description

Key Responsibilities:

  1. Oversee the daily operations and ensure smooth functioning of operational activities across all insurance product (Life, Non-life) of the FS vertical.

  2. Coordinate with cross-functional teams including Finance, Sales and IT.

  3. Ensure compliance with company policies and IRDAI regulations.

Lead, train and mentor operations team

  1. Identify opportunities for process improvement, and automation.

  2. Handle escalation management and ensure timely resolution of operational issues (issuance / Claim / Refund).

  3. Review and refine existing workflows to enhance efficiency and reduce errors.

  4. Ensure smooth flow of documents ex. COI / Policy documents / as per regulation

  5. Reconciliation of MIS of group companies for insurance sold / Funds flow for funding policies

  6. Prepare, update and maintain of SOPs, process notes and training module.

Desired candidate profile:

  • Expertise in Insurance Operations (Life / Non Life)
  • At least 3 yrs of team handling experience
  • Well versed reporting, MIS, Dashboard (MS Excel)
  • Excellent written & verbal skills

Job Type: Full-time

Work Location: In person


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