Team Leader
2 weeks ago
Sector: Financial Services
Role: Team Lead - Operations
Experience: 10+ years
Location: Churchgate, Mumbai - HO
Job Description
Key Responsibilities:
Oversee the daily operations and ensure smooth functioning of operational activities across all insurance product (Life, Non-life) of the FS vertical.
Coordinate with cross-functional teams including Finance, Sales and IT.
Ensure compliance with company policies and IRDAI regulations.
Lead, train and mentor operations team
Identify opportunities for process improvement, and automation.
Handle escalation management and ensure timely resolution of operational issues (issuance / Claim / Refund).
Review and refine existing workflows to enhance efficiency and reduce errors.
Ensure smooth flow of documents ex. COI / Policy documents / as per regulation
Reconciliation of MIS of group companies for insurance sold / Funds flow for funding policies
Prepare, update and maintain of SOPs, process notes and training module.
Desired candidate profile:
- Expertise in Insurance Operations (Life / Non Life)
- At least 3 yrs of team handling experience
- Well versed reporting, MIS, Dashboard (MS Excel)
- Excellent written & verbal skills
Job Type: Full-time
Work Location: In person
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