Payment Lifecycle Associate

JOB DESCRIPTION

J.P. Morgan is a global financial services leader, offering strategic advice and products to top corporations, governments, and investors. We prioritize long-term partnerships to help clients achieve their goals, with a strong commitment to diversity and inclusion. The Commercial & Investment Bank is trusted by major global entities for its excellence in investment banking, payments, markets, and securities services. J.P. Morgan Payments provides a range of solutions, investing in future growth through technology and partnerships, while our Cash Asset Management team focuses on enhancing treasury management with automation and process improvement.

Job Summary:

As a Cash Asset Management Operations Manager within JPMorgan Chase, you will lead a team responsible for the management of cash operations, ensuring the firm's strength and resilience. Your leadership will contribute to the firm's growth by identifying and mitigating risks, implementing innovative solutions, and fostering a culture of excellence and continuous improvement. You will drive strategic initiatives that enhance operational efficiency and client satisfaction, while also mentoring and developing your team.

Job Responsibilities:

• Lead and manage a team within a 24/7 shifting schedule, including possible weekend shifts, to meet service expectations, focusing on client experience, risk management, and process improvements.
• Oversee the monitoring and management of intraday cash positions across Nostros to ensure adequate liquidity.
• Ensure compliance with internal controls, guidelines, and cut-off times for fund transfers between internal and external Nostros.
• Direct daily reconciliations, investigate discrepancies, and ensure timely resolution of cash breaks in coordination with internal teams.
• Collaborate with Treasury to manage intraday liquidity and funding needs, providing strategic insights and recommendations.
• Monitor clearing queues and payment processing systems to ensure timely settlements and constant connectivity.
• Act as a key decision-maker in resolving operational issues, applying analytical thinking and structured problem-solving to address payment delays and discrepancies.

Required Qualifications, Skills and Capabilities:

• Strong capability to analyze complex situations, develop strategic initiatives, and implement effective solutions.
• Excellent verbal and written communication skills, with the ability to collaborate effectively across multiple teams and stakeholders.
• Strong project management skills with a focus on execution, risk awareness, and delivering results on time.
• Experience in driving process improvements and operational efficiencies within cash management or related areas.
• Working knowledge of banking/payment systems (e.g., SWIFT, ISO, Reconciliation tools, RTGS, CHAPS, TARGET2).
• Skills in sourcing, analyzing, and visualizing large data sets, with experience in Business Intelligence tools (e.g., Alteryx, Tableau, Python, Qlikview).
• Understanding of cash management, liquidity operations, and financial markets.
• Ability to work comfortably under pressure and meet deadlines, adapting to changing business needs and environments.

Preferred Qualifications, Skills and Capabilities:

• Relevant experience in Cash Operations, Market Operations, or Liquidity Operations within a financial institution.
• Experience with automation tools and technologies, particularly in enhancing operational processes.
• Ability to lead teams through change initiatives and manage the transition effectively.
• S99 Qualification: Relevant certifications or qualifications that enhance expertise in cash management and operations.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.