Regional Service Manager

6 days ago

Raipur, Chhattisgarh, India G K Electric Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Role & responsibilities

Dealer Support & Service Operations

  • Establish, manage, and strengthen the service network across all dealerships and authorized service points in the Central Zone.
  • Conduct regular dealer visits to review service readiness, infrastructure, manpower, and adherence to company standards.
  • Provide on-ground technical support and troubleshooting assistance to dealers.

Warranty & Claim Management

  • Monitor and verify warranty claims to ensure accuracy, authenticity, and timely processing.
  • Analyze claim trends to identify recurring technical issues and initiate corrective measures.
  • Coordinate with the manufacturing and quality teams for root cause analysis and implementation of preventive actions.

Customer Satisfaction & Service Quality

  • Drive continuous improvement initiatives to enhance customer satisfaction levels.
  • Conduct regular audits and service feedback reviews to ensure high-quality after-sales service.
  • Ensure uniform implementation of service standards and best practices across all dealerships.

Training & Dealer Capability Development

  • Organize product and technical training sessions for dealer service teams.
  • Support dealers in recruiting and developing qualified service staff.
  • Promote a culture of skill enhancement and service excellence within the dealer network.

Field Service & Technical Support

  • Lead regional service initiatives including service camps, product improvement drives, and field repairs.
  • Provide on-site assistance for complex breakdowns and collect technical feedback for product enhancement.
  • Work closely with the R&D and Quality departments for field data analysis and improvement.

Reporting & MIS

  • Prepare and submit monthly reports on service performance, dealer rating, warranty cost, and customer feedback.
  • Monitor key metrics such as turnaround time (TAT), complaint resolution rate, and spare part availability.
  • Share actionable insights with management to support decision-making and process improvement.

Preferred candidate profile

  • Qualification: Diploma / B.E. / B.Tech in Automobile, Electrical, or Mechanical Engineering.
  • Experience: 15-18 years in service operations within the automobile or electric vehicle industry (three-wheeler or commercial EV preferred).
  • Skills Required:
  • Strong technical and analytical skills.
  • Excellent dealer relationship management.
  • Knowledge of warranty systems and field service processes.
  • Good communication and leadership abilities.
  • Willingness to travel extensively across the assigned region.

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