Receptionist

14 hours ago

Mohania Patna Varanasi, India Reena Devi Memorial Hospital Full time ₹ 50,000 - ₹ 1,00,000 per year

Job Title: Hospital Receptionist (Male & Female)

Department: Front Office / OPD

Location: Reena Devi Memorial Hospital

Job Type: Full-time

1. Job Summary

We are looking for well-trained, professional, and confident Hospital Receptionists (Male & Female) with excellent communication skills. The candidate will be the first point of contact for patients and visitors, ensuring smooth operations at the hospital front desk.

2. Key Role & Responsibilities

Patient Handling

  • Greet patients, attendants, and visitors with courtesy and professionalism.
  • Handle patient registration, appointments, and token/queue management.
  • Assist patients with OPD, IPD, Billing, Diagnostics, and Emergency departments.
  • Provide clear information about doctors availability, timings, and procedures.

Front Desk Management

  • Manage incoming calls: enquiries, appointment scheduling, follow-ups.
  • Guide patients to the appropriate department or counter.
  • Maintain cleanliness and organization of reception area.

    doctors'
  • Ensure all signboards, information displays, and schedules are updated.

Data Entry & System Work

  • Enter patient details accurately into the hospital management software.
  • Update patient records, appointment status, and follow-up schedules.
  • Coordinate with billing, pharmacy, lab, radiology, and nursing departments.

Communication & Coordination

  • Communicate professionally with doctors, nursing staff, and hospital teams.
  • Handle patient issues, complaints, and escalate concerns if necessary.
  • Maintain confidentiality of patient information as per hospital policy.

Financial & Billing Support

  • Assist the billing desk in collecting payments when required.
  • Generate receipts, provide information regarding charges, and basic billing queries.

3. Required Skills

  • Excellent communication skills (Hindi & basic English preferred).
  • Good computer knowledge: MS Office, Email, Hospital Management System.
  • Strong customer service attitude.
  • Pleasant personality, polite behavior, and patient-friendly approach.
  • Ability to handle heavy rush and stressful situations calmly.

4. Preferred Candidate Profile

  • Male or Female candidates may apply.
  • 13 years of experience in hospital front desk/reception (freshers with good communication can also be considered).
  • Well-trained, professional, and presentable.
  • Good typing speed and data-entry accuracy.
  • Ready to work in rotational shifts, weekends, and emergency situations.

5. Education Qualification

  • Minimum: 12th Pass
  • Preferred: Graduate (Any stream)
  • Additional certification in Front Office / Hospital Administration / Computer Applications is a plus.

6. Work Environment

  • Fast-paced, patient-centric hospital environment.
  • Coordination with multiple departments: OPD, Billing, Lab, Radiology, Emergency, Pharmacy.

7. Salary & Benefits

  • Salary: Based on experience & interview performance.
  • Overtime/Shift allowance as per hospital policy.
  • PF/ESI (if applicable).
  • Career growth opportunities within the hospital.

8. How to Apply

Interested candidates can apply with their updated resume at:

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