Logistics Operations Lead

5 days ago

Gurgaon, Haryana, India DailyObjects Full time ₹ 1,50,000 - ₹ 28,00,000 per year

We are looking for a dynamic and strategic Logistics Operations Lead (Ecommerce) to scale our e-commerce operations. The ideal candidate will be responsible for overseeing supply chain management, logistics, order fulfilment, customer service, and operational efficiency to ensure a seamless shopping experience. This role requires a leader who can optimize processes, manage teams, and drive growth in a fast-paced e-commerce environment.

Key Responsibilities

  • Operations & Fulfilment Management
  • Oversee end-to-end e-commerce operations, including supply chain, warehousing, logistics, and last-mile delivery.
  • Ensure efficient order fulfilment, inventory management, and timely deliveries.
  • Implement automation and technology solutions to improve operational efficiency.
  • Supply Chain & Vendor Management
  • Develop and manage relationships with logistics partners, suppliers, and third-party service providers.
  • Optimize procurement, storage, and distribution strategies to minimize costs and maximize efficiency.
  • Monitor stock levels and prevent stockouts or overstocking.
  • Customer Experience & Service
  • Work closely with the customer service team to enhance post-purchase experiences.
  • Implement strategies to improve response time, issue resolution, and overall customer satisfaction.
  • Performance & Process Optimization
  • Analyze operational KPIs (e.g., order accuracy, fulfilment speed, return rates) and drive continuous improvements.
  • Identify bottlenecks in operations and implement solutions to streamline workflows.
  • Ensure compliance with industry regulations and company policies.
  • Cross-functional Collaboration
  • Work closely with marketing, product, finance, and technology teams to align operations with business goals.
  • Support growth initiatives such as new product launches, international expansion, and marketplace integrations.

Qualifications & Experience

  • Bachelor's or Master's degree in Business, Supply Chain Management, Operations, or related field.
  • 10+ years of experience in e-commerce operations, supply chain, or logistics leadership roles.
  • Strong understanding of e-commerce platforms (Unicommerce etc.), warehouse management systems (WMS), and ERP tools.
  • Experience managing third-party logistics (3PL) providers, couriers, and fulfillment centers.
  • Ability to lead teams, negotiate contracts, and manage budgets effectively.
  • Strong analytical, problem-solving, and decision-making skills.
  • Experience in scaling operations for high-growth e-commerce businesses is a plus.

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