Urgent hiring for Customer Service Team Manager
2 weeks ago
Hi Connections,
We are hiring for the below role with the leading bank.
Unit Manager – Inbound & Outbound Channel
Location: Secunderabad (Hyderabad)*
Process: Inbound Channel Sales
Max CTC: Up to ₹15 LPA
Day Shift with 5days working with Alternate Saturday off with Sunday fixed off.
Candidates must befluent in English/Hindi one regional language Kannada, Tamil, Odia & Malayalam
Role Overview:
We are looking for experienced Unit Managers to lead and manage the Inbound Channel Team at our Hyderabad Contact Centre. The ideal candidate will oversee end-to-end inbound operations including Inbound Voice, FRM, and a dedicated NIYO team.
Key Responsibilities:
- Manage a team consisting of Team Leaders + 25 Customer Care Associates across Inbound Voice, Insurance, Deposits & CASA Sales.
- Drive team productivity and ensure all performance KPIs are met.
- Ensure strict compliance across all processes.
- Analyze performance gaps and initiate corrective action plans.
- Push sales outcomes and deliver exceptional ESQ on every customer interaction.
- Maintain process discipline and operational excellence.
Experience Required:
- 5–7 years as a Unit Manager in Inbound Voice/Outbound Sales.
- 8–10 years overall relevant experience in contact center sales.
- Strong track record in team handling, sales performance, and process compliance.
Interested candidates please drop in your updated resume on or Whatsapp on
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