Urgent hiring for Customer Service Team Manager

2 weeks ago


Secunderabad, Telangana, India Jobman by Shunya Tattva Full time ₹ 6,50,000 - ₹ 10,50,000 per year

Hi Connections,

We are hiring for the below role with the leading bank.

Unit Manager – Inbound & Outbound Channel

Location: Secunderabad (Hyderabad)*

Process: Inbound Channel Sales

Max CTC: Up to ₹15 LPA

Day Shift with 5days working with Alternate Saturday off with Sunday fixed off.

Candidates must befluent in English/Hindi one regional language Kannada, Tamil, Odia & Malayalam

Role Overview:

We are looking for experienced Unit Managers to lead and manage the Inbound Channel Team at our Hyderabad Contact Centre. The ideal candidate will oversee end-to-end inbound operations including Inbound Voice, FRM, and a dedicated NIYO team.

Key Responsibilities:

  • Manage a team consisting of Team Leaders + 25 Customer Care Associates across Inbound Voice, Insurance, Deposits & CASA Sales.
  • Drive team productivity and ensure all performance KPIs are met.
  • Ensure strict compliance across all processes.
  • Analyze performance gaps and initiate corrective action plans.
  • Push sales outcomes and deliver exceptional ESQ on every customer interaction.
  • Maintain process discipline and operational excellence.

Experience Required:

  • 5–7 years as a Unit Manager in Inbound Voice/Outbound Sales.
  • 8–10 years overall relevant experience in contact center sales.
  • Strong track record in team handling, sales performance, and process compliance.

Interested candidates please drop in your updated resume on or Whatsapp on



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