Solutions Engineer

WHO WE ARE

Noora Health's mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient's care: their own family. 

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal Noora Health has trained more than 35 million caregivers and patients across 12,600+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 56%.

Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, Co-Founders and Co-CEOs, Noora Health's mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.

WHAT YOU WILL DO

• Configure and manage platforms for India, including IVR systems, WA onboarding and scheduling campaigns for onboarded users.
• Collaborate with product development and engineering teams to communicate needs, test new features and assist in platform enhancements.
• Implement custom platform changes based on internal requirements, working closely with the engineering and product team.
• Work closely with internal stakeholders to resolve technical problems efficiently and minimize platform downtime through effective bug triage. The candidate will be expected to maintain detailed documentation of technical issues reported from the field, solutions provided and user feedback to improve support processes.
• Provide training and guidance to internal teams on effective use of digital tools through SOPs and training sessions.
• Analyze program data, generate reports and build charts to present key insights to external stakeholders.
• Generate ad-hoc reports and drive dashboard requirements, ensuring accurate reporting based on internal team needs.
• Stay updated on government guidelines and regulations, ensuring the team is informed about any impacts on platform usage.
• Manage invoice and billing operations for multiple platforms, scouting and evaluating new vendors to meet internal team requirements.

WHO WE ARE LOOKING FOR 

• Minimum of 1-3 years of experience in a software engineering role within a SaaS environment.
• Experience in a product or service-based company, ideally with a digital product.
• Solid knowledge of web development and scripting languages (e.g., Python, JavaScript) to write automation tests and troubleshoot tasks.
• Adept in building, hosting and maintaining APIs or code refactoring
• Experience in writing user acceptance tests and release planning.
• Familiarity with tech stacks and core concepts around APIs, databases, and cloud-based infrastructure.
• Understanding of SDLC (Software Development Life Cycle) and Agile/Scrum workflows.
• Experience configuring and customizing SaaS platforms based on internal needs.
• Ability to troubleshoot and resolve API performance issues, debug APIs and interpret logs to ensure optimal system functionality and performance.
• Ability to respond promptly and efficiently to troubleshooting during system downtimes, ensuring minimal disruption.
• Experience in SQL, kubernetes and deployment strategies is preferred.

WHAT WE VALUE

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others.

We encourage people from all backgrounds to apply for positions at Noora Health.